I noticed cleanup process leaves some folders behind. I do not know exact algorithm but it certainly has some optimizations that go wrong. Please debug!
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aspen63 on "Archive Cleanup leaving folders behind"
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IDrive on "Synology package 2-step verification not working"
Thanks for the update.
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IDrive on "scheduled backup cancelled - no network connectivity"
Please place a support request at https://www.idrive.com/support
Our Tier 2 technical support will review the issue and will contact you with an update.
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IDrive on "Archive Cleanup leaving folders behind"
Please place a support request at https://www.idrive.com/support
Our Tier 2 technical support will review the issue and will contact you with an update.
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Gottfried on "Write Access"
I have discovered that I need to turn off IDrive completely when installing or upgrading random software otherwise it just fails. Apparently it is due to unauthorized write access.
What I don't understand is why would IDrive mess with some part (folders) of my system that are in no way related to the scheduled backups I use it for?
I'm really getting tired of it. I like automation but if it is for having to add random manual operations on top it really makes no sense.
Also the issue is relatively well documented on google, I'm surprised I didn't find anything on this forum.
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IDrive on "Write Access"
For immediate assistance, please get in touch with us on live chat: https://www.idrive.com/support
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MrDog on "Continuous Data Protection not working"
Hi
Have recently set up an iDrive account and (as expected) has taken a few days to do the initial backup of my data. I have a daily scheduled backup which is working fine. I have enabled CDP with a 10 minute schedule and there is no evidence that it is working - if I go to Restore files that I created longer than 10 minutes ago are not present. For example - I created a file at 1138. It is now 1200 and no sign of it in the restore set (which I have refreshed) - yet there should have been 2 runs of the CDP feature in that time.
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MrDog on "Continuous Data Protection not working"
Just looked at today's logs. System ran a scheduled backup at 0945 (schedule is for 0800 but I was late turning PC on). I then ran a manual backup at 1313 (because I could not rely on the continuous). It then tried to do a continuous backup at 1327 which failed because the full backup was still running.
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IDrive on "Continuous Data Protection not working"
There are some default rules including size that decide the files that will be considered for the Continuous Data Protection operation. To minimize the impact of CDP on your normal PC functions at regular hours, the operation is executed only for files less than 500 MB. This usually covers most office and other documents that you work on during the day. The remaining files (in the Backup set) are considered during the normal Scheduled / Interactive backups. Temporary files, system files and mapped drives are excluded from the Continuous Data Protection operation.
Please forward us the logs using "send error report" option in the application. Our Tier 2 technical support team will review the logs and will contact you with an update.
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MrDog on "Continuous Data Protection not working"
Update - it seems that when the scheduled job is run at the start of day CDP is not then invoked. If however I then open iDrive from the icon CDP starts. Is this expected behavior?
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IDrive on "Continuous Data Protection not working"
Please forward us the logs using "send error report" option in the application. Our Tier 2 technical support team will review the logs and will contact you with an update.
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PDGambee on "Trouble Restoring Data to NAS Drive - Mac Console Indicates Crash"
I have attempted to restore files from my iDrive account to an attached drive on my MacBookPro, running OS X El Capitan. Was able to get files to download to main drive, but had to move to external drive due to limited capacity of main installed drive in my MBP. The web client indicates that files have been selected for download, and that download is in process - but nothing happens. No files are actually transferred to my drive from the cloud. Have also attempted to use desktop iDrive client, but no success. I hit the "restore now" button, but the button never changes appearance (it doesn't gray out or change to indicate that download is under way). The progress bar stays at "0%" completed. Mac Console lists messages indicating that the iDrive app has crashed. I was able to get a partial download working earlier today, but had to halt in process as my MBP drive began to fill rapidly. I have deleted and re-installed iDrive driver several times, all to no avail. What am I doing wrong? Thanks - Peter Gambee
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PDGambee on "Still Cannot Download Via Web Client"
I have been trying to restore document files from iDrive's cloud system to a network attached storage drive on my MacBook Pro (Retina, OS X 10.11.1). When using the Web Client, I will select the file I want to download, hit the download button and the system responds by routing me to a blank webpage with the following address: https://evsweb843.idrive.com/evs/zip. No files actually download, and the page remains blank. Also unable to download files using desktop iDrive app. (See earlier post). Please help.
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IDrive on "Still Cannot Download Via Web Client"
In order to investigate this issue further, please login to your account from the application and click on your account username on the top right corner of the screen. Please use the "send error report" option to send us the report.
Our Tier 2 technical support team will review the logs attached to the report and will get back to you with an update.
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IDrive on "Trouble Restoring Data to NAS Drive - Mac Console Indicates Crash"
In order to investigate this issue further, please login to your account from the application and click on your account username on the top right corner of the screen. Please use the "send error report" option to send us the report.
Our Tier 2 technical support team will review the logs attached to the report and will get back to you with an update.
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Chrisyimmy on "Admin user can't backup user's folders - lack of permission"
No resolution to this? We also are having the same issues with redirected Folders. If the Admin doesn't have permissions you can't backup those folders. Which having over 100 users and to change them would take days! Plus their are many users who don't even want the administrator to have access. So how do you back these up? We use to have Cabonite and it backed up these files no problem.My guess is that this product doesn't use a system account to backup.
On a different note....After reading these post and seeing the response..."We will surely post the resolution on this Forum". I don't see an answer after 9 months. Does that mean there isn't one or does that mean you forgot? Is the post or issue resolved? We just switched to iDrive....No really impressed. Seems to be really more for the end user/Desktop clients then servers.
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Chrisyimmy on "Why do you even have forums?"
I am an IT manager and use Forums a lot from a lot of Vendors. Yours is the only one that just tells your posters to contact direct right from the start. I mean the idea of a forum is to include the community and to post the results of all the ideas and solutions so others can see what was needed to resolve the issue. I mean you can just post the link on your website and say contact us here.......And be done with. Why have forums?
I use Microsoft Forms almost daily, The only time they say contacts here is when an issue hasn't been resolved or it needs an Engineer to login to their systems. Other than that every thread is posted. Also you should have a separate Forum for Desktop users and Server users.
Thanks!
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IDrive on "Admin user can't backup user's folders - lack of permission"
We are checking this with our development team. We will contact you with an update soon.
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Londinense on "IDrive Express: why bother?"
Given that uploading is painfully slow (see thread on that issue), I decided to request an IDrive Express. All augured well when I received the drive in London, and got both an acknowledgment of its return and a refund of postage within a matter of days. Since then, nothing! They promise a five day turn-round but it's now been almost a month and none of the files I put on the drive has reached my account. An initial request for clarification by email elicited the response that the matter was in hand, an online chat with a rep a few days ago informed me that the matter was being referred. Since then, no response to further email enquiries. I suspect I will be yet another dissatisfied client who won't be renewing his subscription when it falls due.
Anyone else experiencing similar issues?
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IDrive on "IDrive Express: why bother?"
@Londinense Let us know the ticket number that was assigned so that we can review the ticket and let you know the exact status.
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