In windows 7 and above, the folders ( Pictures, Videos, Music ) will be located in the root under the username folder such as:
C:\Users\USERNAME\Music
C:\Users\USERNAME\Pictures
C:\Users\USERNAME\Videos
Could you please navigate to C:\Users\Public\Documents\My Music\ and check if there are any files in this folder. Our Tier 2 technical support team has replied via ticketing. Let us know if you have not received a response.
Please send out an error report to our Tier-2 technical team using the IDrive application by clicking on Username on top right corner and select "Send Error Report". One of our Technician will get back to you with further troubleshooting steps via email.
I had the same problem until now. I had no problem logging into the web interface but the local client application would not work. As I'm a person that does not believe reinstalling is always the answer I broke out my tool kit and had a look. I found that the client application was trying to connect to a specific IP address but that address was unreachable. My firewall was passing the correct port values to the IP address but just not connecting. I then checked the correct port and IP address for my account by going to: https://www.idrive.com/online-backup-firewall-guidance and entering my account name. I found that the IP address displayed did not match the IP address being used by the client.
Long story short I edited the following file: IDriveE.ini by changing the IP address in this file to the one that I pulled off the IDrive web site. Bingo! I can now connect. The file IDriveE.ini is located in the install folder of IDrive under the account name. For me it was c:\IDrive\IDiveEmyemailaddress.
Hope this is useful.
I am a new customer and after 17 hours only 11GB of data has been backed up. I sent an error report (ID01034082). Is this expected behavior? If it is how do I cancel the service?
@Pecch We are looking into this, we will contact you with an update soon.
Idrive has serious problem while running in server with idwutil_600.exe.
Use case :
On Windows server 2008 or 2012, When we setup backup schedule to be run on server and define Cut off [ say at 8 am in morning ], If backup job is large and could not complete before cut off time, then ideally idrive's all schdeule job/services should sleep and should not impact on processor cpu after 8 am. But there is serious bug in iDrive, that it does not sleep and idwutil_600.exe hogs up 50 to 80 % of processor and due to that it impacts on applications.
Does idrive has any solution ? Why idwutil_600.exe keeps hogging up processor ?
Idrive has serious problem while running in server with idwutil_600.exe.
Use case :
On Windows server 2008 or 2012, When we setup backup schedule to be run on server and define Cut off [ say at 8 am in morning ], If backup job is large and could not complete before cut off time, then ideally idrive's all schdeule job/services should sleep and should not impact on processor cpu after 8 am. But there is serious bug in iDrive, that it does not sleep and idwutil_600.exe hogs up 50 to 80 % of processor and due to that it impacts on applications.
Does idrive has any solution ? Why idwutil_600.exe keeps hogging up processor ?
@Sapphire Our application is designed to use minimum system resources. For further analysis, please login to your account from the application and click on your account username on the top right corner of the screen. Please use the "send error report" option to send us the report. Logs will be attached to the report sent. Our Tier 2 technical support team will review the logs and will contact you with an update.
@Sapphire Our application is designed to use minimum system resources. For further analysis, please login to your account from the application and click on your account username on the top right corner of the screen. Please use the "send error report" option to send us the report. Logs will be attached to the report sent. Our Tier 2 technical support team will review the logs and will contact you with an update.
Hello,
My Sync folder/ drive does not display the green 'tick' on my Windows 10 machine that I used to get on my Windows 7 machine nor does the sync folder appear to sync correctly.
I deleted/ reset my sync folder on my laptop, downloaded the files again from the cloud. But it would not up load any new files. I have ~105 GB of data uploaded. I moved my sync folder to see if it was the name... but only ~10 GB of the data was moved.
Can you please help resolve this issue. I have tried all sorts of ways to get my sync drive syncing again but to no avail.
Many thanks
Mick
Backing up is easy. It is the restore that is IMPOSSIBLE ... and important.
My old computer died. Of course, everything is backed up on Idrive. I can see it on the web site. 494.47GB. I can see the files. When I try to restore one, it says "Error! There is a problem please try again after some time". I have tried for 4 days and it still says the same thing.
If I try "folder restore" from the web interface, it says: "There was a problem. Try again later."
As for IDrive for Windows, the new version (v 6.5.1.27) will not work for me (because I am an old-time user!). It reports: "This account has been created prior to 11-23-2011. Click Here to download the compatible version of the application."
The compatible version seems to be 3.4.4. It performs backups just fine for my new machine as it did for my old machine. It can restore files from my new machine. I fails to restore anythinig from my old machine.
On the restore tab, the name of my old machine appears along with my new machine. However, it does not expand to show any content.
Please, please do not tell me that backups work fine and restores do not.
Please help if you can.
@exit109nj please get in touch with us on live chat immediately, Our Tier 2 technical support team will analyze this issue and will assist you in resolving this issue.
You may initiate live chat from the following link: https://www.idrive.com/support
Please forward your observations to support@idrive.com Our Tier 2 technical support team will analyze this issue and will contact you with an update.
Thanks, Your request has been assigned a ticket number: ID01035662.
Still no reply... 2 days
I tried this 3 days ago. The agent had no new suggestions to offer. I send him the logfile.
I started a trouble ticket on February 26. It is #ID01034243. I still have head nothing other than confirmation that the ticket was created an a suggestion to run idrive as administrator.
Mine stopped and stared at a 1kB file for 30 minutes.
Is this a joke?
We are looking into this, we will contact you with an update soon.
Our Tier 2 technical support team has sent a response through ticketing. Please let us know if you have not received the response.
@Pecch Our Tier 2 technical support team had provided steps to resolve this issue through ticketing. Let us know if you have not received the same.
@autowah Please send out an error report to our Tier-2 technical team using the IDrive application by clicking on Username on top right corner and select "Send Error Report". One of our Technician will analyze the logs and get back to you via email.
I received it, but it only asked if the problem was resolved.
It is not.