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ashpole on "Unable to cancel account - no cancelation mechanism"

February 13, 2017, 3:27 am
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@IDrive Moderator

I'm confused. I've followed your instructions to turn off auto renewal but have received an email from IDrive containing the following text:

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Recently, we attempted to verify that your credit card was up-to-date so that your IDrive subscription for your account, username 'me', can continue uninterrupted when it's your time to renew. Unfortunately, we were unable to verify that your account information was up to date.
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I don't think you should be "verifying" my credit card details well ahead of time, regardless of whether I'm going to renew and not.

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LemJ on "Extremely Slow Backup"

February 13, 2017, 3:33 am
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Add me to the list of people suffering with extended backup times. In my case backup times rose around the first of the year from 40 minutes or so to 4 to 6 hours for the same (or smaller!) amount of data:
backup time chart

When I inspect the log files, there are long periods of time (as in many minutes or even hours) where the backup engine, idwutil_600.exe is virtually idle.

I suspect a coding issue between the local client and the iDrive servers, but so far tech support seems to disagree. (Ticket #ID01017633).

I'm about to disagree with renewal of this account.

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IDrive on "Unable to cancel account - no cancelation mechanism"

February 14, 2017, 1:37 am
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@ashpole We are checking this with our billing team. We will contact you with an update soon.

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IDrive on "Extremely Slow Backup"

February 14, 2017, 1:39 am
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@LemJ We are looking into this. We will contact you with an update soon.

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subject440 on "IDrive client does not connect, username/password mismatch"

February 14, 2017, 1:29 pm
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Since mid-January 2017 my main computer has been unable to connect to IDrive, always reporting username/password mismatch.

This computer runs Win 10 Pro x64, there are three other computers at the same location which experience no problem at all, (WHS 2011, Win 8.1 Pro x86, and Win 10 Pro x86). It also works fine for two VPSs located in another country, (small static web site backup).

Username and password are correct, (it works on the other computers, Android devices, VPSs, and the web interface), I have uninstalled/reinstalled the client multiple times, disabled the firewall (Windows Firewall), all to no effect.

Two Android devices appeared to have the same problem but have now come good after reinstalling the app a couple of times.

I have reported this on ticket ID01009630 but apart from being asked to Send Error Report, I have heard nothing. I have since emailed asking about progress, still nothing.

Now running v6.5.1.27 and it still fails to log in, could this be a permissions problem with the config files (unable to read/write password)?

I only mention this because the log doesn't appear to be updated each time I try to reconnect the client.

So, any ideas?

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subject440 on "IDrive client does not connect, username/password mismatch"

February 14, 2017, 7:47 pm
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ADDENDUM: The TrayTrace.txt logfile is full of:

15/02/2017 16:23:33:670 [CRITICAL] Config file max retries reached...

EncryptionKey, SUserId, SPassword, EncodedPassword, and EncodedEncryptionKey have matching values across the machines.

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IDrive on "IDrive client does not connect, username/password mismatch"

February 15, 2017, 1:37 am
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We are looking into this. We will contact you with an update soon.

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IDrive on "Extremely Slow Backup"

February 15, 2017, 11:49 pm
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Our Tier 2 technical support team is looking into this and are analyzing the logs. They will get in touch with you through ticketing.

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IDrive on "IDrive client does not connect, username/password mismatch"

February 16, 2017, 12:02 am
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Ecowarrior on "Extremely Slow Backup"

February 16, 2017, 1:25 am
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Yesterday, when using a clients Windows 8.1 PC, I experienced very slow system responses due high disk usage by idwutil_600.exe. Today I am experiencing a similar system slowdown on my Windows 10 PC and, again, "The scheduled job is in progress" and idwutil_600 is running. Could this be due to a recent Idrive update or an incompatibility with a recent Microsoft update?

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Ecowarrior on "Extremely Slow Backup"

February 16, 2017, 1:27 am
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IDrive v 6.5.1.26 is being used at the time of slowdown on Windows 10 PC.

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TrendM on "Office 365 Backup: Error Message"

February 16, 2017, 10:49 pm
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I tried the new feature to back up Office 365. Unfortunately there comes an error message ("Your operation could not be completed. Try again.") after clicking the "Authenticate Now!" button and entering my Onedrive credentials.

Do you have any suggestions how to solve this issue?

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IDrive on "Extremely Slow Backup"

February 16, 2017, 11:59 pm
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Our application is designed to use minimum system resources. Please send out an error report. Our technical team will have a look and see if there are any issues and based on log analysis, they will contact you with an update.

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IDrive on "Office 365 Backup: Error Message"

February 17, 2017, 12:02 am
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Please forward your observations to support@idrive.com Our Tier 2 technical support team will analyze this issue and will contact you with an update.

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a person on "Unable to cancel account - no cancelation mechanism"

February 17, 2017, 1:01 am
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Dear all members of I Drive, your company and umbrella company if governed by.
My account renewal has been disabled as of today.
I write to demand that as there is no option to cancel, as everybody else in this situation has pointed out clearly, you now delete any credit card information from my account as you now have no legal right to hold this.
Our company is on standby with the UK fraud bodies and our bank has already blacklisted you for potential unauthorized use of said company bank card.
Let this be a notice that you must not renew any subscription to I Drive, verify any card under my directorship name to which was logged with I Drive, or any other related action.
Attempting to do so will result in legal action.

Yours Sincerely.

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ashpole on "Unable to cancel account - no cancelation mechanism"

February 17, 2017, 3:26 am
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@IDrive Moderator

--> @ashpole We are checking this with our billing team. We will contact you with an update soon.

What did you find out?

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IDrive on "Unable to cancel account - no cancelation mechanism"

February 20, 2017, 12:57 am
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We are waiting for an update. We will get in touch with you soon.

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pedson on "Backups hanging"

February 20, 2017, 4:07 am
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We are utilizing iDrive on 7 servers...at different sites, with localized bandwidth. On one particular server, the jobs are hanging, and not finishing.

After many attempts of trying to resolve the issue, I have found the following as symptoms:

>Running a backup (full or incremental) with multiple folders, on one
>Drive, will hang up and random files...and will never finish. Hang ups
>seems more prevalent on larger files (MB). Does not seem to be HUGE
>files...2mb will hang

>If you identify a folder, with files, that hangs backup, running an individual backup job on that one folder will succeed.

Anyone seen this?

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TonyPat on "Local backup-Permission denied"

February 20, 2017, 7:48 am
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I have a similar problem with a) Public folders b) some of my user folders. I am running Windows 8 Ultimate 64bit SP1, Idrive is running under my user administrator, the sole user except that "Guest" is turned on. Here's the relevant section of the log:

[Information] [02/20/2017 4:30:45] [[C:\Users\Public\Documents\My Music\][There is no permission to backup the folder]]
[Information] [02/20/2017 4:30:45] [[C:\Users\Public\Documents\My Pictures\][There is no permission to backup the folder]]
[Information] [02/20/2017 4:30:45] [[C:\Users\Public\Documents\My Videos\][There is no permission to backup the folder]]
[Information] [02/20/2017 4:30:46] [[C:\Users\Tony\Start Menu\][There is no permission to backup the folder]]
[Information] [02/20/2017 4:30:46] [[C:\Users\Tony\Templates\][There is no permission to backup the folder]]

I note C:\Users\Tony\Start Menu & Templates are System folders, so I can understand that these folders may require special permission or not be backup-able at all.
I do not understand why the Public\Documents etc. are not given permission.

I have sent an Error Report separately.
TonyPat
tpatriarche

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Netguy85 on "Backups hanging"

February 20, 2017, 7:24 pm
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Yes. Starting seeing this a few days ago. Back up freezes on a different file each time. Been doing this very consistently for about five days.

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