The reported issue has been escalated and our development team is looking into this. Please give us some time, we will contact you with an update soon.
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IDrive on "Formerly loyal customer: DISAPPOINTED"
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Ray98 on "New dashboard view - Can't amend or allocate amount of storage for sub-accounts/ users"
In the new dashboard view, once I have created a user/ sub-account (via the classic view) there is no way for me to allocate or amend the amount of storage allocated to them?
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Kirk A on "How to cancel"
I want to cancel account before it is autobilled on March 23 2017, I try calling in and just sit on hold forever. Also try emailing and they told me I had to call in. I am done with your company and want nothing to do with it any more.
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Gucci on "The Upload Speed Very Slow !!"
Hello
I've purchased a membership for a 1 year!
and the upload speed it was very slow !!
the upload speed start from 300kb to 450kb !! this not good at all !??
upload 164GB it will take week or 2 to finsh - my speed conniction is 1GB
this is crazy to upload your entire files 700GB or 870GB ! it will take 1 year to finsh !! and you have to pay for another year to restore your entire files.
photo for the problom:
http://i.imgur.com/ToYHEMv.png
tnak you.
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IDrive on "How to cancel"
You will be able to disable auto renewal by logging in to your account at http://www.idrive.com
- Log into your account at IDrive.com
- Click on your username on the top right
- Select 'Profile'
- Select 'Disable Auto Renewal'
We're sorry to see you go, and we appreciate the chance to help your protect your most important data.
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IDrive on "The Upload Speed Very Slow !!"
For immediate assistance, please get in touch with us on live chat from the following link: https://www.idrive.com/support
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break80 on "IDrive says backup was success, when 10-20% of files have NOT been backed up"
Folks, what was the outcome of this issue. Is it a bug being worked on, or something that the users were doing wrong? What? Thanks
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Ziggy99 on "2.03.15 issues on Qnap TS-451+"
I updated the IDrive app on my Qnap TS-451+ NAS from 2.03.14 to 2.03.15 and now it won't display properly. It asks me for my username and password but then only a loader icon is showing and the IDrive web console never shows.
So now I am not able to log into the IDrive app on my Qnap anymore.
I've tried to restart the Qnap but to no use.
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Ziggy99 on "2.03.15 issues on Qnap TS-451+"
I tried to downgrade to 2.03.14 again, and that works fine. So it seems to be an issue running 2.03.15 on Qnap TS-451+ with the latest NAS software.
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happysongs on "iDrive client, Unable to connect"
Worked perfectly for me.
Thank you!!!!!
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IDrive on "2.03.15 issues on Qnap TS-451+"
We request you to raise a ticket by forwarding your observations to support@idrive.com
Our Tier 2 technical support team will analyze this issue and will contact you with an update and resolution.
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elltd on "Want to cancel account from the UK"
Have tried to contact your call centre to close the account and get a refund. Told to call you as you can't cancel via email but the time difference is too big to speak during our office hours. Why can't you just cancel and close the account via email authorisation?
Auto renewal has been disabled but payment made a few days ago by mistake.
Not very good customer service.
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elltd on "Unable to cancel account - no cancelation mechanism"
I'm also trying to cancel an account with iDrive from the Uk and cannot get hold of anyone to do this. Will watch this thread with interest.
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IDrive on "Want to cancel account from the UK"
Please forward your request to support@idrive.com
Our billing team will get in touch with you for verification.
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IDrive on "Unable to cancel account - no cancelation mechanism"
Please forward your request to support@idrive.com
Our billing team will get in touch with you for verification and processing.
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Sadmuffincake on "iDrive client, Unable to connect"
Im having the same issues with 2 different 2016 servers, idrive support isnt getting anywhere. i can login fine on the website and it wont login at all on server 2016 but works on any other OS. when i try to login i get a message that says unable to connect try again. Also i have tried different accounts too.
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IDrive on "iDrive client, Unable to connect"
Let us know the ticket number that was assigned to the reported issue. We will review the ticket and will contact you with an update.
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Sadmuffincake on "iDrive client, Unable to connect"
i have 2 for different offices
ID01036903
ID01045229
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IDrive on "IDrive says backup was success, when 10-20% of files have NOT been backed up"
@break80 In the settings tab, you may adjust the 'Notify as ‘Failure’ if the total files failed for backup is more than __% of the total files backed up' check box to receive an alert. You will receive an alert based the percentage configured.
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IDrive on "iDrive client, Unable to connect"
We are looking into this, we will contact you with an update soon.
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