EAZ on "Synology 404 error on apache"

October 3, 2016, 4:27 am

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Sorry, I found the solution in the FAQ: this solves the issue:

I am unable to launch the application. I am getting a 404 error in the browser. What should I do?
Log in to the Synology machine via SSH as admin.
Run the ‘sudo su’ command and enter the admin password.
Run the find command 'find /usr/local/ -name IDrive.conf'
Find command will display the results like the following example:
/usr/local/etc/httpd/sites-enabled-user/IDrive.conf
/usr/local/etc/php/fpm.d/IDrive.conf
Remove the listed items by running the 'remove' command (rm) as below:
rm /usr/local/etc/httpd/sites-enabled-user/IDrive.conf
rm /usr/local/etc/php/fpm.d/IDrive.conf
Make sure that you have removed all the IDrive.conf files.
Restart the 'Web Station' package

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Cliffie on "Is iDrive experiencing an outage?"

October 3, 2016, 9:13 am

≫ Next: Cristian on "Sync issue in Win 10"

≪ Previous: EAZ on "Synology 404 error on apache"

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Unable to backup any of my computers. Keep getting a message in Backup Progress that says "Retrying" This has been going on since last night.

Cristian on "Sync issue in Win 10"

October 3, 2016, 6:26 pm

≫ Next: IDrive on "Excluding/including directories to be backed up regardless of permissions"

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Hi,

after a win 10 upgrade the Idrive exe (ver.6.5.1.11) the sync program stopped to work properly; when I go into the sync tab, program shows me a totally blank field in my sync folder.
When I hit 'Modify' I can select any of my folders, but the program keeps giving me the response: 'The folder is indside your current Sync folder'.
If I hit the button 'Go To My Sync Folder' nothing happens.

I tried to reinstall several times the program, but the issue is still there.

Any thought?

Thank you.

IDrive on "Excluding/including directories to be backed up regardless of permissions"

October 3, 2016, 8:23 pm

≫ Next: IDrive on "Synology 404 error on apache"

≪ Previous: Cristian on "Sync issue in Win 10"

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It is possible to select any folder that you want to backup, exclude files/folders and configure the application as per your requirement. For any assistance on this, please get in touch with us on TALQ from the following link: https://www.idrive.com/support

IDrive on "Synology 404 error on apache"

October 3, 2016, 9:25 pm

≫ Next: IDrive on "Sync issue in Win 10"

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Thanks for getting in touch with us. For any further assistance, you can contact us any time.

IDrive on "Sync issue in Win 10"

October 3, 2016, 10:15 pm

≫ Next: IDrive on "Is iDrive experiencing an outage?"

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Please email your observations to support@idrive.com. Our Tier 2 technical support team will investigate this issue and will contact you with an update.

IDrive on "Is iDrive experiencing an outage?"

October 3, 2016, 10:23 pm

≫ Next: thatjsguy on "Extremely Slow Backup"

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@Cliffie @PA Bus Please share us your account username. We will look into this and provide you an update.

thatjsguy on "Extremely Slow Backup"

October 4, 2016, 1:31 am

≫ Next: Chachi501 on "IDrive says backup was success, when 10-20% of files have NOT been backed up"

≪ Previous: IDrive on "Is iDrive experiencing an outage?"

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Service is poor. No time for time-wasting BS. Cancelled today. Good luck with your product.

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Chachi501 on "IDrive says backup was success, when 10-20% of files have NOT been backed up"

October 4, 2016, 10:51 pm

≫ Next: Krabi on "Is iDrive experiencing an outage?"

≪ Previous: thatjsguy on "Extremely Slow Backup"

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As anyone experienced this issue? I recently noticed that when I do a manual backup of select folders IDrive will say the backup operation was a success, when actually only about 80-90% of the files have been backed up. When I retry the operation it immediately says the backup was successful, leaving 10-20% of my files.

I never would have found this error if I had not double checked the online directory and saw all of the missing files.

This is yet another big bug that could be affecting many users but they wouldn't ever know it without double checking every folder/file.

IDrive support continues to say they are looking into it, but I have had several other issues they are investigating which have not been resolved in 6+ weeks.

Krabi on "Is iDrive experiencing an outage?"

October 5, 2016, 12:01 am

≫ Next: IDrive on "IDrive says backup was success, when 10-20% of files have NOT been backed up"

≪ Previous: Chachi501 on "IDrive says backup was success, when 10-20% of files have NOT been backed up"

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We encountered the same issue starting in the early morning of 10/2/2016. When we contacted support we were informed that the server that hosts our account was "under maintenance", but with no specific information as to what that maintenance was.

We were completely unable to run backups or access our account until yesterday afternoon (10/4/2016) when we noticed our scheduled backups began running successfully again. We checked the web portal at that time and were able to successfully log in again.

I am glad our backups are working again, but I would like more clarity from IDrive as to what happened. The support technician who worked on our ticket was not able to provide us with the exact reason for the maintenance.

IDrive on "IDrive says backup was success, when 10-20% of files have NOT been backed up"

October 5, 2016, 9:21 pm

≫ Next: IDrive on "Is iDrive experiencing an outage?"

≪ Previous: Krabi on "Is iDrive experiencing an outage?"

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There is a possibility that the files that were not backed up were part of your exclusion list. Please let us know the ticket number that was assigned to this issue so that we can have a look and contact you with an update.

IDrive on "Is iDrive experiencing an outage?"

October 5, 2016, 9:40 pm

≫ Next: Chachi501 on "IDrive says backup was success, when 10-20% of files have NOT been backed up"

≪ Previous: IDrive on "IDrive says backup was success, when 10-20% of files have NOT been backed up"

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We request you to raise a support request by sending an email to support@idrive.com. Please email us your account username, our technical support team will have a look and will contact you with an update.

Chachi501 on "IDrive says backup was success, when 10-20% of files have NOT been backed up"

October 5, 2016, 10:34 pm

≫ Next: IDrive on "IDrive says backup was success, when 10-20% of files have NOT been backed up"

≪ Previous: IDrive on "Is iDrive experiencing an outage?"

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Nope. That is NOT the issue. Those files are NOT on the exclusion list. I sent in screenshots documenting this issue.

I've been reading through the forums and see that many have had issues w/ archive removal, where IDrive reads information from a cache on the hard drive instead of from the actual IDrive database. Could that be the issue? Is there a way to clear the IDrive cache?

The ticket # is ID00911119.

IDrive on "IDrive says backup was success, when 10-20% of files have NOT been backed up"

October 6, 2016, 9:13 pm

≫ Next: Elycg5 on "IDrive says backup was success, when 10-20% of files have NOT been backed up"

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We are looking into this. We will contact you with an update soon.

Elycg5 on "IDrive says backup was success, when 10-20% of files have NOT been backed up"

October 7, 2016, 11:20 am

≫ Next: Elycg5 on "IDrive says backup was success, when 10-20% of files have NOT been backed up"

≪ Previous: IDrive on "IDrive says backup was success, when 10-20% of files have NOT been backed up"

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I have this problem all the time. In some cases it has 50% not downloaded, but it says that they are. When I manually select all, it finds all the missing files. However, when I issue Backup Now, it says all files are protected (same problem described above). This is a problem that needs fixed quickly.

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Elycg5 on "IDrive says backup was success, when 10-20% of files have NOT been backed up"

October 7, 2016, 11:26 am

≫ Next: digitalbits on "I Drive is trying to back up 17179869139.4 GB on a 500 GB Mac!"

≪ Previous: Elycg5 on "IDrive says backup was success, when 10-20% of files have NOT been backed up"

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As a clarification, this error is occurring on my iPhone app, not my PC.

digitalbits on "I Drive is trying to back up 17179869139.4 GB on a 500 GB Mac!"

October 7, 2016, 1:43 pm

≫ Next: pipopipz on "IDrive says backup was success, when 10-20% of files have NOT been backed up"

≪ Previous: Elycg5 on "IDrive says backup was success, when 10-20% of files have NOT been backed up"

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Tell us more: iDrive users want a sense of what bugs are in the product also...

pipopipz on "IDrive says backup was success, when 10-20% of files have NOT been backed up"

October 9, 2016, 9:31 am

≫ Next: JoeG on "Archive Cleanup does NOT compare local files to the actual Archive (but it should!)"

≪ Previous: digitalbits on "I Drive is trying to back up 17179869139.4 GB on a 500 GB Mac!"

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Just got a nasty surprise today. Somewhat related to this. I knew I had backed up all the files in my tablet but when I check it thrift the web, it says there are no files in this folder(s). It also doesn't restore when done through the tablet /cellphone.

JoeG on "Archive Cleanup does NOT compare local files to the actual Archive (but it should!)"

October 10, 2016, 9:30 am

≫ Next: IDrive on "I Drive is trying to back up 17179869139.4 GB on a 500 GB Mac!"

≪ Previous: pipopipz on "IDrive says backup was success, when 10-20% of files have NOT been backed up"

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Well, I'm simply trying to use archive cleanup and it consistently says there are no files to delete. Never gets past that screen.

IDrive on "I Drive is trying to back up 17179869139.4 GB on a 500 GB Mac!"

October 10, 2016, 8:18 pm

≫ Next: IDrive on "IDrive says backup was success, when 10-20% of files have NOT been backed up"

≪ Previous: JoeG on "Archive Cleanup does NOT compare local files to the actual Archive (but it should!)"

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Some of the issues reported will be isolated issues and will be user/machine specific. Hence for further analysis, we request logs. For information on enhancements made, you may refer the release notes from the following link: https://www.idrive.com/release-info