@Elycg5 & @pipopipz please get in touch with us on live chat for further analysis and investigation: https://www.idrive.com/support
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IDrive on "IDrive says backup was success, when 10-20% of files have NOT been backed up"
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IDrive on "Archive Cleanup does NOT compare local files to the actual Archive (but it should!)"
@JoeG Please forward your observations to support at idrive dot com. Our technical support team will have a look and will contact you with an update.
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kensmiles on "Extremely Slow Backup"
"We do not restrict the upload bandwidth at our end and our application is designed to match your internet capabilities. The backup speed is dependent on internet speed." Your application may be "designed" to match the internet capability. But user experiences tell us the design is not properly implemented.
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IDrive on "Extremely Slow Backup"
@kensmiles : Please send out an error report to our Tier-2 technical team using the IDrive application by clicking on Username on top right corner and select "Send Error Report". One of our Technician will analyze the logs and get back to you via email.
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tanker on "Backup never makes progress"
I'm having the same issue. Why don't you put the fix in this forum instead of emailing it?
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mastashake57 on "Extremely Slow Backup"
I'll play devil's advocate here. I was ready to pull out my pitchfork and join the iDrive hate bandwagon when my upload speeds wouldn't break above 256 Kbps. But, I wanted to be ABSOLUTELY sure it wasn't my fault so I checked my router settings (Netgear Nighthawk) and, wouldn't you know it, it was my QoS settings that was messing me up. Turns out it wasn't recognizing my upload limit so I manually overrode it and now I am backing up 6 times faster. Moral of the story, double check your settings.
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munsterShug on "Extremely Slow Backup"
Well I'm a very disappointed 24 hour iDrive customer and seeing the same issues. iDrive backup speed is only 0.3Mbps!!
My broadband speeds are consistently 45Mbps download and 15mbps upload from/to local (Ireland) servers. So I changed the test to US based servers (in CA) and results remained good at 35Mbps upload and 12Mbps download.
But iDrive backup speed is only 0.3Mbps!!
mastashake57 - can you elaborate on what QoS settings to look out for on the router? I have a Technicolor TG589vn v3 router.
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Jim Vanus on "Extremely Slow Backup"
mastashake57, thank you very much! I disabled the QoS engine of my router and my iDrive upload speed increased to almost the maximum speed offered by my ISP.
Folks, check your router's QoS settings. If you don't know how to set the QoS settings, just disable your router's QoS engine during your initial upload. That's what I did.
While your router's QoS engine is turned off, your other Internet devices will suffer. Web browsing will be SLOW. Streaming devices probably won't work.
iDrive tech support offered me no useful assistance and just kept repeating the same excuses, while promoting the iDrive Express service.
Take note iDrive management: Your support techs (I used the chat support) haven't a clue that router settings can cripple upload speeds.
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IDriveWebUser on "IDrive says backup was success, when 10-20% of files have NOT been backed up"
I experienced the same problem, using web interface. When I select, let's say 7 files to be uploaded, it sometimes uploads only 2 of them. The web logs shows only 2 files, but I could see that there were more than two (I could see at least 5) progress bars for uploaded files.
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mastashake57 on "Extremely Slow Backup"
@munsterShug, I did a quick Google search on your router model and it seems that it does have a QoS engine (as per the sales/marketing PDF ==> https://www.zen.co.uk/userfiles/documents/shared/broadband/hardware/technicolor-tg589n.pdf). Now, while I'm not familiar with the workings of your particular model I am fairly certain that your QoS is probably something to look at.
That being said, I took the liberty to do a bit of snooping and, to be honest, this router of yours seems to be a pain in the rear. The QoS engine seems to be on all the time and the way to modify it is to load a default TCG firmware and then perform commands via telnet. Certainly not for the faint of heart but if you're an adventurous person, I say go for it. :)
Good luck!
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ZappF on "Unhappy customer"
I'm posting this here because idrive has failed to act on my wishes requested in my email to their "support' to cancel my account and provide me with a refund. I signed up earlier this month and am completely dissatisfied with this "service". Backups are painfully slow - took hours to get to even 2% uploaded. Idrive ignored my request to cancel, offering me a 4 step fix - didn't make any difference. I then asked again to cancel. Idrive write back saying sorry I want to cancel and offered me Live Chat support or to phone them if I want to cancel. I'm not phoning. I don't want to Chat. I JUST want to cancel and receive a refund for this terrible service. I'm STILL waiting for action on my request! Very frustrating and extremely difficult to get out of this service. Please cancel and refund my account idrive. This is extremely frustrating. Ticket ID: ID00932185
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IDrive on "Backup never makes progress"
@tanker some of these issues are machine specific and we will be able to provide a resolution based on our log analysis. Please forward us the logs using "send error report" option. Our technical support team will review the logs and will contact you with an update.
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IDrive on "IDrive says backup was success, when 10-20% of files have NOT been backed up"
We require more info on the type & size of files that were not uploaded. Please get in touch with us on live chat for further analysis and investigation: https://www.idrive.com/support
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IDrive on "Unhappy customer"
We have forwarded your ticket to our billing team. They will get in touch with you soon.
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ZappF on "Unhappy customer"
When is soon? A timeframe for a response would be appreciated.
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IDrive on "Unhappy customer"
Our billing team had sent you a response on 17 Oct 2016. Let us know if you have not received the same.
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Geneetik on "Win Server 2003: Account is locked out"
After I installed latest version 6.5.1.18 on the Windows 7 Professional, I detected important problem in our Primary Domain Controller (Windows Server 2003). The user account logged into that computer, is now locked out in our server. After I release the user in the server, after about 30 seconds repeats same thing. Etc.
Then I stopped iDrive Service in the Win 7 machine and account locking process stopped.
I started the iDrive service again and after short period (about 30 seconds) that account was locked out again.
What's the problem? Please help!
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Ray98 on "Unhappy customer"
Well I think you guys are fantastic. I've got IDrive running over numerous machines running windows and Linux and have never had an issue. Keep up the great work. Some poeple shoud perhaps invest in decent broadband or patience.
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ZappF on "Unhappy customer"
Dear Ray98.I have a fast NBN network. I am STILL waiting to hear from the billing team. There has been NO response sent to me on 17 Oct 2016 as idrive as stated above. It's taken 2 weeks for me to cancel this service. Seems like your experience has obviously been unlike mine. Maybe take a look at some of the other negative experiences on this Forum as well.
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IDrive on "Win Server 2003: Account is locked out"
We require more information on the reported issue. Please get in touch with us on live chat so that we can investigate this issue further: https://www.idrive.com/support.htm
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