Currently archive cleanup will list only files for deletion and not the folders. We have forwarded your requirement to our development team as an enhancement request. Based on feasibility, they may consider implementing this feature release.
↧
IDrive on "Archive Cleanup leaving folders behind"
↧
Blake on "IDrive Linux Backup_Script.pl randomly terminates without any reason"
I've got a large backup job (500GB) that I have manually started today on my fresh Xubuntu install. Everything looked to be running smoothly until I checked in on it a bit later to see that the terminal had exited to the command line. I proceeded to re-run the script only to see the same behaviour exhibited. I repeated this five times and every time I encountered the same issue. Obviously this is a problem - I need this data backed up and it's already going to take an extremely long time to do so; I can't sit and babysit the script.
Has anyone encountered this and, more importantly, does anyone know how to fix this error?
↧
↧
Ray98 on "Email notifications not received; "error":1,"message":"No user found""
From running latest Linux back-up scripts 2.4 on a single live environment for the last 2 weeks every email alert for the terminal has come through fine.
I am therefore happy that the latest 2.4 Linux scripts resolve the reported issue.
We will role the latest scripts out to our other live terminals.
Many thanks.
↧
Ray98 on "IDrive Linux Backup_Script.pl randomly terminates without any reason"
From my experience, when you run a manual back-up it does finish back to the command line when it is complete. What are the logs reporting? Is tracelog.txt reporting {"error":0} ? What verion of the scripts are you using?
↧
FrankA on "Immediate File Backup From File Explorer - Not Working"
Reference your online documentation on web page https://www.idrive.com/online-backup-classic-faq, which says “Can I immediately backup files and folders on my computer without launching the desktop application? Yes. Simply right-click the selected files and folders you wish to backup immediately, point to IDrive and click 'Backup Now'. IDrive performs an immediate backup for the selected files and folders.”
I tried this, but got “Unable to proceed; log in to the application and try again”. I was logged on via both the web and had the desktop application running.
I called support, the first rep said it was because the “iDrive service was not running” – I verified through both Task Manager and the Services desktop app that the iDrive service was indeed running. I also rebooted and tried with a clean logon, same result.
I called support again, and the rep said it’s not possible to back up a single file – have to either run the full backup set “Start Backup Immediately”, or upload a file through the web interface.
Both of these support answers are in conflict with your online documentation. Can you either assist me in how to get the software to work as documented, or let me know that the online documentation is incorrect and that you’re going to update it?
Thanks.
↧
↧
Da Matser on "Local backup-Permission denied"
@EricJ This is the first thing I tried, but I now realise there is no Security tab as the files are on a mapped drive. iDrive need to fix this for mapped drives.
↧
Seb4 on "retry hangs"
I'm a new user. Each of my first three uploads hung up with multiple posts of "retry." Latest one took 33 hours to upload 14 GB, while hanging 30 times with "retry." When it finally got going, it uploaded 7 GB in 50 minutes. What is "retry" and how can we escape it??
↧
IDrive on "IDrive Linux Backup_Script.pl randomly terminates without any reason"
@Blake Please forward your observations to support@idrive.com
Our Tier 2 technical support team will analyze the ticket and if necessary will forward the same to our development team for further analysis.
↧
IDrive on "Immediate File Backup From File Explorer - Not Working"
Yes. you can right-click the selected files you wish to backup immediately, point to IDrive and click 'Backup Now' and the backup should work. Please forward your observations to support@idrive.com. Our Tier 2 technical team will analyze the issue and if necessary escalate the issue to our development team for further analysis.
↧
↧
beachcitiespc on "Windows 2003 R2 SP2 - Unable to connnet. Try again"
Hi,
I recently change my password to the account and now I am unable to update password on client getting the error Unable to connect. Try again. I did send Error report by right click icon. Also download latest version but will not run or start install. Rebooted etc.
Cheers,
Jack
↧
IDrive on "retry hangs"
Please forward us the logs using "send error report" option in the IDrive application. We will review the logs and will contact you with an update.
↧
kensmiles on "auto-renewal scam"
Prior to my auto-renewal, I received an email offering me double the space for $10 more. Not bad but I'm only using 11% of my space.
The email goes on to tell me: "When your account renews later this month, you will be automatically upgraded to this plan." How do you have the nerve to upgrade my plan without my permission?
I took care of this problem. But I'm hoping this heads up will be of use to others.
↧
IDrive on "Windows 2003 R2 SP2 - Unable to connnet. Try again"
@Jack please share us your account username so that we can have a look and check what is causing this issue.
↧
↧
IDrive on "auto-renewal scam"
Hi Ken, thanks for the comments. In fact, many users are happy with double the backup space, as they generally have more devices and more data to backup. We do give an option in that email to opt-out and remain on the same current customer plan if the customer wishes.
↧
pattiloulou on "auto-renewal scam"
I am new to this Forum. My question, why is my IDrive app failing to open or do any backups? Any ideas? Thanks.
↧
kensmiles on "auto-renewal scam"
@Moderator I am sure many users are happy with double the backup space. My complaint is that you were going to do this (and raise my rate) automatically. "Auto-renewal" means automatically renewing the identical product, not up-selling a more expensive product.
It is true you offered an opt-out option in the email. However, the way to express your generosity is to offer the upgrade as an option, not the default.
↧
lcon2 on "I Drive is trying to back up 17179869139.4 GB on a 500 GB Mac!"
The title pretty much sums up my issue. I took a Screen Shoot of the Glitch.
↧
↧
Mr Jinx on "auto-renewal scam"
Same here, they upgraded two of my accounts without my permission.
One of those accounts has less than 10GB of backup storage. Idrive just upgraded this to 2TB plan with additional cost.
I opened a ticket, now they say I have to call support. That is very expansive (international call).
I think this way of business is not legal, upgrading plans without permission.
Bye bye Idrive.
↧
IDrive on "auto-renewal scam"
We will forward your feedback to the team concerned.
↧
IDrive on "I Drive is trying to back up 17179869139.4 GB on a 500 GB Mac!"
Please forward us the logs using "send error report" option in the IDrive application and the screenshot. Our technical support team will analyze the logs and will contact you with an update.
↧