Yes, that fixed it thank you.
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Woodworm on "No folders to backup"
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IDrive on "Setting up IDRIVE One as a wireless base"
We are checking this with our development team. We will contact you with an update soon. Ticket number assigned to your query is ID00909972
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SRB on "Setting up IDRIVE One as a wireless base"
Thank you for the assistance!
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AY on "Extremely Slow Backup"
I am trying to do a full back up having just purchased Drive. My internet speed is 100mbps download and upload so there is no issue with bandwidth. All other products run very quickly. Drive runs at @ 100kbps and it is taking for ever to back up - it has been going all night and it is only 25% done. What is going on?
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IDrive on "Extremely Slow Backup"
@AY Please send out an error report to our Tier-2 technical team using the IDrive application by clicking on Username on top right corner and select "Send Error Report". One of our Technician will analyse the logs and will get back to if there are any issues.
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Ralf on "Multiple named backup sets in Windows?"
Any update on this? Me, too, I really need to have at least two sets. There are many folders on my PC that only need to be backed up once a week, at most. Others need daily backup. So currently 350GB of data is backed up daily, putting a high load on my drives (and ears), while only a few MB would be totally sufficient. Thanks!
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dsandrn on "Extremely Slow Backup"
Same problem as reported above
Very slow upload, I used Speedtest.net and I am getting about 1mb/s when not running iDrive. When I run the backup with iDrive, the backup starts at about 1mB/s, then a minute later it slows to about 30kB/s
At this rate it will take 2 years to upload my files
I have started a ticket and will post back what the support group recommends
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Mr Hall on "iDrive tray bug"
looking for a fix: after iDrive completes, it pops up a window on the desktop that reports success. Problem, this keeps the PC windows open and active not allowing the PC to sleep or lock. this is a security issue for any pc and a P.I.T.A. for laptop users who wake up to a dead or nearly dead battery. is there a way to turn off this pop up report or to have it time out?
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Atlanta on "Extremely Slow Backup"
Very slow upload here as well. I know the problem is not my ISP, my server, or anything on my end because we were using CrashPlanPro cloud backup for two years with no problems. Now that we switched to iDrive the comparison is obvious. The iDrive Windows based application is just not well written compared to others. The Time Elapsed shows correctly, but the Estimated Time Left is completely useless since it is always wrong. The scheduler provides for job start date and time, but only a cut-off time. It gives no option for cutoff date - so your cut-off time must be within the same day the job started. The application and backup engine for Windows should be upgraded ASAP to prevent loosing more customers. Rush Limbaugh even knows about this by now and he was promoting it on his radio show.
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user987345 on "Extremely Slow Backup"
I'm trying to update the windows client but it takes forever to download it.
I've got a 50 mbit connection and download speed from the idrive server is 38 KB/s.
Something is seriously wrong on your side.
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jules on "Extremely Slow Backup"
my old I drive account worked flawlessly - I presume its something to do with their updated softeware... I get 40 -80 KBS versus 1.1MBS as tested .. I will see what support says.
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IDrive on "Multiple named backup sets in Windows?"
@Ralf We do have another product that supports multiple backupset/schedules option. You can check that out at http://www.ibackup.com.
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IDrive on "Extremely Slow Backup"
The effective transfer rate between your device and our data centers depends on the bandwidth provided by your ISP, as well as network speeds on nodes between your ISP and our data centers. Even if a speed test of your ISP shows that your currently available bandwidth is high, network congestion elsewhere can cause backup/restore speeds to slow down.
You can make use of our IDrive Express service for initial seeding. Please refer the following link for more details on IDrive Express: https://www.idrive.com/idrive-express
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IDrive on "iDrive tray bug"
In the scheduler tab, please uncheck the option "Notify me on desktop" to disable notifications on the desktop regarding the status of scheduled backup job. Also in the settings, you may uncheck the option, "wake up the computer from hibernate/sleep mode".
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pmshop on "Extremely Slow Backup"
"The effective transfer rate between your device and our data centers depends on the bandwidth provided by your ISP, as well as network speeds on nodes between your ISP and our data centers. Even if a speed test of your ISP shows that your currently available bandwidth is high, network congestion elsewhere can cause backup/restore speeds to slow down."
That is a load of nonsense IDrive. I have been restoring my sister-in-law's computers for FOUR days now and 1) 500/kbs is average restore and 2) their service is 75mbs down. IDrive is throttling the server access. All other excuses are just that...excuses.
Another 11 hours to go...if it doesn't stop AGAIN
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IDrive on "Extremely Slow Backup"
@pmshop Please send out an error report to our Tier-2 technical team using the IDrive application by clicking on Username on top right corner and select "Send Error Report". One of our Technician will get back to you with further troubleshooting steps via email.
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Distorted Vision on "Initial Impressions of IDrive: Very Slow Backup and Restore."
I have just signed up for a free account with a view of upgrading to the paid service. I am currently a LiveDrive user and have been for the past few years. It works fine but the main attraction of IDrive was that I could backup from multiple machines something which would have worked out expensive with LiveDrive. I was looking for direct replacement cloud backup service with continuous instantaneous data protection that was unobtrusive that worked in the background unnoticed.
I had high expectations for IDrive but sadly I've been left very disappointed. The software interface looks clean but I sometimes I find the actions not as expected. For example the Archive Cleanup didn't work and I had to delete the files from the server myself.
My main disappointment is the backup and restore speeds. I have a 200Mbit/s download and 20Mbit/s upload fibre optic connection from Virgin Media in the UK. However, I am only getting maximum backup speed of 400kbit/s and restore speed of 350kbit/s. Whats strange is that the restore speed is slower than the backup speed. With LiveDrive I am able to get maximum speeds for my connection. I appreciate their Datacenter is in London and IDrive is in the US but I get much better speeds with other US based cloud services.
I have tested it on all my machines which have a mixture of operating systems: Windows 7 64bit, Windows 10 and Windows Server 2008 R2. I even did a clean build of Windows 7 with just IDrive and nothing else and it was exactly the same.
How do I see previous versions of a file available to restore? In LiveDrive you just right click and it shows all the timestamps of versions available.
Some other features of lack of which I dislike with IDrive is:
1. Only 10 previous versions. LiveDrive has 20. Other services are usually around this figure too.
2. Large files have restricted backup if I understand correctly. My Outlook.pst file is the most important file I need to backup and its currently 5Gb. This seems to be a major drawback unless I'm missing something.
I was wondering if anyone can make any suggestions before I decide whether to subscribe to the service or not.
Many thanks!
https://www.dropbox.com/s/5b0dn5bg80fgw1q/5612285964.png?dl=0
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Distorted Vision on "Private Key Encryption: Filenames"
I was just wondering if filenames are encrypted on IDrive's servers when using private key encryption. The Terms & Conditions state:
"Encryption System
IDrive supports 256-bit AES data encryption before transmission from your computer using either (i) a default key or (ii) an optional user defined private key created by you. Based on your privacy and security needs, you need to make an appropriate encryption key choice. This encryption process encrypts the data contained within the file and not the file-name itself. For web and mobile based data transfers, data is sent over an encrypted channel with server side AES 256-bit encryption.
If you choose the default encryption option, the system chooses a key for encrypting your data. While your data is still encrypted, IDrive personnel may still be able to decrypt your data using your Registration Information if such a situation should ever arise.
For private key accounts:
Should you choose to use a user defined private key for encrypting your data, IDrive personnel will not have access to this key and it will not be stored on the IDrive servers. It is very important that you store your user defined private key in a safe place and maintain this key in printed form for reference. Any data backed up using the Services can only be retrieved using your key and if you forget or misplace this key then your data may not be retrievable. IDrive is NOT responsible for loss of data arising as a result of such cases.
When logging into your account via the desktop client, you will need to enter your private key, but it is only stored on the client and is never sent to the IDrive servers. In order to verify that the information you enter is correct, a derivative of that key is generated and matched, allowing you to access your account. When you provide your private key while logging into your account using the web application, the key is sent to our servers for the duration of that session only and the key always remains fully encrypted throughout transmission."
But I can't tell if its referring to private key encryption as well.
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IDrive on "Initial Impressions of IDrive: Very Slow Backup and Restore."
Please send out an error report to our Tier-2 technical team using the IDrive application by clicking on Username on top right corner and select "Send Error Report". One of our Technician will get back to you with further troubleshooting steps via email.
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IDrive on "Private Key Encryption: Filenames"
We are checking this with the team concerned, we will contact you with an update soon.
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