I've been backing up with idrive for a year or more and it works smoothly. Recently it asked me to change my password which I did. However I forgot to change it on the desktop app so the next day's backup failed. I went in and changed it on the app and started a backup. The backup update usually takes about an hour to catch everything up. But this one today has run all night and is going to hit 12 hours. Any reason it would start a new backup from scratch because of the failure? It's tying up my resources and I can't work.
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AdminHH on "After backup failure, backup taking 12 hours"
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Ray98 on "Email notifications not received; "error":1,"message":"No user found""
We can confirm that the emails are not being filtered as spam and do not appear to be hitting our email server.
From looking at header.pl within the iDrive install files it is noted that the email alert requests are sent to URL ‘https://webdav.ibackup.com/cgi-bin/Notify_email_ibl' to be generated and sent out from your side. Can you see the requests hit this URL in the first instance?
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user987345 on "Synology DSM 6.0.1-7393 incompatible with iDrive"
I also upgraded my DS216+ to DSM 6.0.2-8451. Login works as before (meaning that I can only log in with the admin account, my own account gets the neverending spinner). I ran into another issue though, iDrive (Version 2.03.21) doesn't see the file structure, only this empty directory:
st@ -- 1970/01/01 01:00:00 AM
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SRB on "Setting up IDRIVE One as a wireless base"
I'm trying to set up using a Wi-Fi connection, but I have my SSID name broadcast turned off. I contacted tech support and was told that there was no way to enter the name and password manually, and not only would I have to turn name broadcast on, but that I would have to leave it on. Is there a way around this or will I have to use a patch cable and a port on my router?
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DiKri on "Synology 2.03.21 Spinning Wait Indicator"
Same here after Synology updated to DSM 6.0.2-8451
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IDrive on "After backup failure, backup taking 12 hours"
Data will be considered for full backup only if there are any new files to backup or if there are any changes in the file path or file name. Change in account password should not affect the backup performance. Please verify if you are using the latest version of the IDrive application. We recommend you to verify logs and check if the data is is considered for full backup or incremental backup. Please forward your observations and logs using "send error report" option. Our Tier 2 technical support team will review the logs and contact you with an update.
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IDrive on "Email notifications not received; "error":1,"message":"No user found""
Our Tier 2 technical support team has sent a response through ticketing (Ticket No: ID00902755). Let us know if you have not received the same.
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IDrive on "Synology DSM 6.0.1-7393 incompatible with iDrive"
Please download and install IDrive for Synology package Version: 2.03.22 Released on 08-24-2016 and check if the reported issue is resolved. The latest package has few minor enhancements.
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IDrive on "Synology 2.03.21 Spinning Wait Indicator"
Please download and install IDrive for Synology package Version: 2.03.22 Released on 08-24-2016 and check if the reported issue is resolved. The latest package has few minor enhancements.
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IDrive on "Setting up IDRIVE One as a wireless base"
Share us the ticket number that was assigned to your query when you had contacted us on live chat. We will check this with the team concerned and post an update.
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SRB on "Setting up IDRIVE One as a wireless base"
I did not get the ticket number; I did have an email sent to myself with the details of the chat:
Visitor Details
Please select the department you would like to reach: Technical Support
Your Name: Steve Bryant
Account Username:
Your Question: I'm trying to connect my IDrive to my wireless network, but when I access the unit to configure it through my laptop browser, the SSID does not appear (I have turned off name broadcasting). There does not appear to be a way to enter the SSID manually. Is that possible, or will I have to turn on name broadcast, and then will I have to leave it on? Also, besides my laptop I have 3 pcs that use patch cables connected to the router. Will I be able to back them up with the wireless connection to the IDrive?
Called From: https://www.idrive.com/support
IP Address: 192.180.66.100
Browser/OS: Mozilla/5.0 (Windows NT 5.1; rv:47.0) Gecko/20100101 Firefox/47.0
This transcript email message was automatically generated by ProvideSupport.com
Chat Transcript
Visitor: Steve Bryant
Accepted Operator: Technical Support
Company: dx_tests
Started: 21-Aug-2016 2:57:59 PM
Finished: 21-Aug-2016 3:26:50 PM
2:57:59 PM: Steve Bryant: I'm trying to connect my IDrive to my wireless network, but when I access the unit to configure it through my laptop browser, the SSID does not appear (I have turned off name broadcasting). There does not appear to be a way to enter the SSID manually. Is that possible, or will I have to turn on name broadcast, and then will I have to leave it on?
Also, besides my laptop I have 3 pcs that use patch cables connected to the router. Will I be able to back them up with the wireless connection to the IDrive?
2:57:59 PM: * Welcome Steve Bryant! Your request has been directed to the Technical Support department. Please wait for our operator to answer your call.
2:58:09 PM: * Call accepted by operator Technical Support. Currently in room: Steve Bryant, Technical Support.
2:58:20 PM: Technical Support: Hello Steve, Abhijit here
2:58:51 PM: Steve Bryant: Hi, Abhijit
3:00:09 PM: Technical Support: You'll have to turn on the broadcast to be able to connect from your Laptop.
3:00:46 PM: Steve Bryant: Will I be able to turn it off once the drive in configured?
3:01:49 PM: Technical Support: No, that must turned on.
3:02:31 PM: Technical Support: Whichever device or PC you want to backup to the IDrive One, it has to be connected to the IDrive one device via wireless connection.
3:03:59 PM: Steve Bryant: What if I connect it to my router via patch cable? Will I be able to access it from both wired and wireless devices?
3:11:00 PM: Technical Support: Yes, you'll be able to connect it.
3:11:31 PM: Technical Support: Connect it to router via patch cable and then connect the devices to the IDrive One via wireless.
3:12:22 PM: Technical Support: Steve, may I please have your IDrive username or registered email ID.
3:16:40 PM: Steve Bryant: My email is srbryant@twc.com.
3:17:17 PM: Technical Support: Thank you.
3:19:45 PM: Steve Bryant: The IDrive came with only a "Quick Start Guide". Is there a site where I can get a more complete guide; something that will give me more information? I should tell you that I'm retired from Information Technology (35 years), so I know my way around tech stuff.
3:20:29 PM: Technical Support: Sure, let me share you the guide.
3:20:43 PM: Steve Bryant: Thank you!
3:21:02 PM: Technical Support: https://www.idrive.com/one/idriveone-quick-start-guide.pdf
3:21:12 PM: Technical Support: You may download this pdf file for reference.
3:22:36 PM: Steve Bryant: I believe I have this; it's the same "Quick Start Guide".
3:22:57 PM: Steve Bryant: Is there nothing more complete?
3:24:00 PM: Technical Support: https://www.idrive.com/idrive-one-faq you may go through this FAQs.
3:24:12 PM: Steve Bryant: Yes, this is what I have.
3:25:30 PM: Steve Bryant: OK, thanks. I'll try the FAQ.
3:26:04 PM: Technical Support: You are welcome Steve. Please do get back if you have further queries.
3:26:24 PM: Steve Bryant: Have a good day..
Visitor Details
---------------
Please select the department you would like to reach: Technical Support
Your Name: Steve Bryant
Account Username:
Your Question: I'm trying to connect my IDrive to my wireless network, but when I access the unit to configure it through my laptop browser, the SSID does not appear (I have turned off name broadcasting). There does not appear to be a way to enter the SSID manually. Is that possible, or will I have to turn on name broadcast, and then will I have to leave it on?
Also, besides my laptop I have 3 pcs that use patch cables connected to the router. Will I be able to back them up with the wireless connection to the IDrive?
Called From: https://www.idrive.com/support
IP Address: 192.180.66.100
Browser/OS: Mozilla/5.0 (Windows NT 5.1; rv:47.0) Gecko/20100101 Firefox/47.0
This transcript email message was automatically generated by ProvideSupport.com
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Gberk on "iDrive Express not restored yet 10 days after confirmed receipt by iDrive"
There was no ticket number that I can find. The account username is gberkemeyer at outlook dot com.
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Cromm_ on "Synology 2.03.21 Spinning Wait Indicator"
Worked for me, able to log in and I can see the jobs running.
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Cromm_ on "Synology DSM 6.0.1-7393 incompatible with iDrive"
Working now with the new package.
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Kevin at TavernTrak on "[false,"Failed to create Directory \/var\/services\/web\/idriveIt\/.cache: "]"
Just installed iDrive/Synology v2.03.22 on a DS214play, DSM v6.0.2-8451.
First login screen (logging into DSM) succeeds. But instead of allowing me to log into my iDrive account, I get this error:
[false,"Failed to create Directory \/var\/services\/web\/idriveIt\/.cache: "]
I had an older version installed before, but all I was seeing was the "n" drive, so I uninstalled the older package and now this.
Grrrrrrrr...
ADDITIONAL INFO: By the way, I did install the package under the "admin" account and I am logging in as the "admin" account.
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IDrive on "[false,"Failed to create Directory \/var\/services\/web\/idriveIt\/.cache: "]"
Please ensure that the installation is as per the pre-requisites given on our landing page: https://www.idrive.com/synology-backup
If the issue persist, please forward your observations to support@idrive.com. Our Tier 2 technical support team will review the issue and will contact you with an update.
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Kevin at TavernTrak on "[false,"Failed to create Directory \/var\/services\/web\/idriveIt\/.cache: "]"
That's just pretty unreasonable that you make people READ INSTRUCTIONS! :-)
Doh! I'm an idiot. Followed the instructions, worked like a charm.
Apologies and thanks!
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IDrive on "iDrive Express not restored yet 10 days after confirmed receipt by iDrive"
We are checking this with the team concerned. Please give us some time, we will contact you with an update soon.
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Woodworm on "No folders to backup"
Any news? I currently have no backup
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IDrive on "No folders to backup"
Please download and install IDrive for Synology package Version: 2.03.22 Released on 08-24-2016 and check if the reported issue is resolved. The latest package has few minor enhancements.
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