We are checking this with our development team. We will contact you with an update soon.
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IDrive on "Online Backup Doesn't Match What Is On My Mac..."
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peter1234 on "Slow backup and restore on IDrive software. Better on web interface"
An interesting observation, FlyingCelt regarding the Windows software and ports.
I would add though that you probably should not expect speeds to be anywhere near those found from the raw data speed tests. The software has other work to do which I would imagine maybe like this:
1) Index the file on the local computer;
2) Encrypt the file with your private key;
3) Compress the file;
4) Upload;
5) Decompress on the IDrive server;
6) Re-index the files on the Idrive server
Maybe some decryption too.
However, I would expect much the same process to take place whether you upload manually or use the software.
All, I can tell you honestly is that I have found that my backup speed is incredibley fast but it depends on the local computer.
All my computers share the same internet connection. My Linux server backs up at an incredible 15-30GB per hour depending on the type of data. My Windows 7 computer is a fraction of that.
The only think that is really slow is file syncing but that is dependent on the Win-dooze... computer.
So, I do not think this is a problem with IDrive.
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peter1234 on "Slow backup and restore on IDrive software. Better on web interface"
Also worth considering the comment by BlackKnight regarding IDWutil_600.exe which may have something to do with it.
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PBN on "iDrive Support for Synology DS216Play?"
Any news about drive client support for the Synology DS216Play? To me it seems strange that every other DS216 is supported but not the DS216Play.
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Francesco C on "Error :hostname nor servname provided, or not known"
Hi,
today the backup always fails with this error, I tried to upgrade to the latest version but nothing changed. My internet connection is fine.
[Version: 6.5.1.14 Release Date: 08/17/2016]
[Interactive Backup]
[Username: ***
[Start Time: 22/08/2016 09:12:51]
[Backup location :'/***/']
[Backupset Name]
[Default BackupSet_***]
[Backup content]
[Throttle Value: 100]
...
[ERROR] [08/22/2016 9:12:56] [Error :hostname nor servname provided, or not known]
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IDrive on "Error :hostname nor servname provided, or not known"
We require more information about your account to analyse this issue. We request you to send us the complete log files of IDrive application by using the "Send Error Report" feature. You can find the Send Error Report feature under the "Help" menu after you login to IDrive application. Alternatively, you can right click on the IDrive tray icon and select "Send Error Report".
Our Tier 2 technical support team will review the logs and will contact you with an update.
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IDrive on "iDrive Support for Synology DS216Play?"
We will forward your request to our development team. Our development team is working on including more models and may consider releasing a compatible package based on feasibility.
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theberkman on "iDrive Express not restored yet 10 days after confirmed receipt by iDrive"
How long does it take iDrive to restore the iDrive Express backup? Mine was received on August 12th by iDrive according to the confirmation e-mail, but today, August 22nd, my backup still has not been restored to my account.
I sent an e-mail on August 17th asking about the status, and received an automated response, but nothing else. I called and waited on tech support line until I was kicked out of the queue and forced to leave a message.
This is my new iDrive account. I've been a customer for years on the old version, but never had to contact tech support. Not impressed so far.
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chad8124 on "Synology 2.03.21 Spinning Wait Indicator"
Been running this version for weeks with no problem. Had a daily schedule setup. It's been running fine. This morning I tried to open the settings screen to add a folder to the backup. As soon as I logged in got spinner.
Stopped and restarted the IDrive app. Still spinning indicator.
Removed the app and reinstalled it. Still only get the spinning indicator.
I am not able to access any of the settings now.
What is the secret to get this working again?
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Woodworm on "No folders to backup"
I have just upgraded to DSM 6.0.2-8451 on a DS413j and I am running iDrive 2.03.21
Now I have no Diskstation file structure showing in iDrive - just a file structure "n" which is empty, so I can't create a backup set.
I have Webstation 1.0.56-0056 running.
Am I missing something please?
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IDrive on "iDrive Express not restored yet 10 days after confirmed receipt by iDrive"
We apologize for the inconvenience caused. Please share us the ticket number (or the account username) that was assigned to the express transfer. We will check the status with the team concerned and contact you with an update.
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IDrive on "No folders to backup"
Our development team is looking into this, we will contact you with an update soon.
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Ray98 on "Email notifications not received; "error":1,"message":"No user found""
Hello,
We currently have 7 remote Linux Redhat 6 machines running iDrive via the Linux scripts supplied by iDrive (idevsutil etc). They are all set to back-up at the same time each day at 2:30am (GMT).
We are finding that we are intermittently failing to receive the expected email notifications from iDrive that the back-ups have completed from the machines. For example, this morning 3 out 7 emails were received, yesterday 1 out of 7 and Sunday 4 out of 7. There does not appear to be set day or machine this occurs from.
From checking the local iDrive logs on each of the machines they report that the back-ups were successful with 0 files failed. Upon checking the physical iDrive back-up, indeed they have backed-up ok, so it is odd why certain email notifications are not being generated.
From a machine in which the back-up email notification did not come through from today, the local tracelog.txt file reports an error of “ {"error":1,"message":"No user found"} “ regardless of the back-up having actually completed. This is also the same from the other machines in which the email notifications are not generated from.
Help greatly appreciated.
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Ray98 on "Email notifications not received; "error":1,"message":"No user found""
I would like to add that each of the machine’s use the same username and password (no sub accounts) to back-up folders that are named unique to each machine. Not sure if this has any bearing?
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IDrive on "Synology 2.03.21 Spinning Wait Indicator"
Our development team is looking into this, we will contact you with an update soon.
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IDrive on "Email notifications not received; "error":1,"message":"No user found""
Could you please check in spam folder and verify if the mails are filtered as spam.
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Bosamuelsson on "Synology DSM 6.0.1-7393 incompatible with iDrive"
Same question, but for DSM 6.0.2-8451, which is out now. Will the iDrive app work if I enable it after upgrade of DSM?
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BA_UK on "Synology 2.03.21 Spinning Wait Indicator"
We have the same problem. Support promised an update within next 2 hours, and are still waiting after 4 hours.
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Cromm_ on "Synology 2.03.21 Spinning Wait Indicator"
I've got the same issue. Ticket opened with support on Saturday (ID00905999) and still waiting to here back from them. Unable to get into the interface and the backup jobs aren't running either.
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Cromm_ on "Synology DSM 6.0.1-7393 incompatible with iDrive"
Currently it doesn't work. The package will run, you can get to the login screen but after I get asked for my encryption password it sits there with a spinner on the screen and you're unable to get into the settings. This is with the current package and DSM 6.0.2.
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