Thanks for the update. Let us know if the reported issue is resolved.
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IDrive on "Can't decrease Consider Percentage"
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Magical Trevor on "Synology DS1813+ and Lastest DSM Not Working"
I just created an account with iDrive to test my ability to backup my Synology NAS. It's the free 5GB account.
I'm running:
Model Number: Synology DS1813+
DSM version: DSM 6.0.1-7393 Update 2
I installed iDrive version: 2.03.21
I allowed the http group to have read/write access to "web" in permissions
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It seemed to install properly and it allowed me to login to my idrive account (after modifying the http group permissions). However, it lists my storage as 0 GB of 0 GB. Refreshing that does not get that to change. When I run a backup, it just fails after going through lots of files.
Anything I can check or do?
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IDrive on "Synology DS1813+ and Lastest DSM Not Working"
Please forward your observations to support@idrive.com Our Tier 2 technical support team will analyze the reported issue and will contact you with an update.
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FrustratedIDriveUser on "Unable to cancel account - no cancelation mechanism"
There is no Username icon to click on in the upper right corner ofter logging in. My name is there but there is nothing to click on and no way to select Account as your FAQ suggests.
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FrustratedIDriveUser on "Unable to cancel account - no cancelation mechanism"
I can cancel account but that immediately cancels my account and deletes my files. I should be allowed to use my account until the end of my paid term. I simply don't want to pay iDrive another thin dime.
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IDrive on "Unable to cancel account - no cancelation mechanism"
@FrustratedIDriveUser You will be able to disable auto renewal. Please get in touch with our billing team on phone. They will be able to assist you with your query:
Working Hours : Monday - Friday, 6:00 AM to 6:00 PM PST
Contact Details : 1-866-748-0555 within USA and 1-818-251-4245 outside USA
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TheBlackKnight on "idwutil_600.exe"
Hi everyone,
well this is not really a problem, but I'm just curious to know if anyone else is experiencing this and know why:
If you check in Task Manager in windows you will notice some processes called idwutil_600.exe. Time ago I used to see only 2 of them running and in fact my transfer speed was very slow. I can see 4 of them now and speed has doubled. Anybody knows why I sometimes see 2 and other times I see 4? Does it mean when I only see 2 there's a problem?
Thanks guys
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IDrive on "idwutil_600.exe"
For further analysis, we require details on how the application is configured on your computer. Let us know if the application is running under different user profile. Please forward your observations with the application logs using "send error report" feature in the application. Our Tier 2 technical support team will review the logs and will contact you with an update.
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TheBlackKnight on "idwutil_600.exe"
The application is used only under the Administrator profile. Sometimes it uses only 2 of those process files, and as a result the speed is half to when the app uses 4. When only 2 are used I just stop the backup and restart it and if I'm lucky it will use 4 again. I guess it's a bug in the software. Regards
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JMon on "Synology - iDrive combination killing internet access during backup"
Whenever iDrive is doing a backup, access to the internet goes bad.
Bad= can't even hit a simple site like google, or bandwidth is VERY bad to the point it is unusable. Pings time out etc..
I would think my Nighthawk router would throttle in a way that other devices get fair time. But something seems very odd here. When I run an iDrive backup from a PC, everything still seems good enough for other devices when accessing the internet.
It is just the combination of the iDrive + Synology that seems to introduce the problem.
Also when this happens, I can't access the iDrive UI page running on the NAS.
I've rebooted every combination of devices and still goes back to when iDrive starts a backup, internet access begins to go bad.
I've also tried adjusting the iDrive throttle and that doesn't seem to help either.
Where do I even begin trouble shooting this problem?
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Cathy on "iDrive didn't backup after password change"
My iDrive is about to auto renew, so I was asked to reset my password when I went in to update my password. iDrive didn't backup today because my password didn't match. Do I need to change it somewhere else?
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peter1234 on "iDrive didn't backup after password change"
Are you using Linux or Windows?
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peter1234 on "Sloooooowwwww"
It sounds like a permissions problem to me. Can you upload files individually from the web use interface or does that not work either?
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peter1234 on "Unable to Log in to Forum"
No, it is still the same. I cannot log in with my 'real' account. I had to make another account just to use the forum.
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IDrive on "idwutil_600.exe"
We have forwarded your observations to our development team. We will contact you with an update as soon as we hear from the team.
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IDrive on "Synology - iDrive combination killing internet access during backup"
Please forward your observations to support@idrive.com
Our Tier 2 technical support team will analyse the issue and will contact you with an update.
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IDrive on "iDrive didn't backup after password change"
You may change your IDrive account password by logging in at http://www.idrive.com
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jer73 on "iDrive didn't backup after password change"
You will need to change the password in the backup application as well.
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PeacefulMind on "Online Backup Doesn't Match What Is On My Mac..."
I too have the same issue and have not got an answer either. I just signed up for this service. I'm still trying it out.
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dslesq on "Online Backup Doesn't Match What Is On My Mac..."
I also have the same issue....one tech said bc of compression, another said no compression. I cant get an answer and have the same worry. Does anyone at iDrive know?
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