I just bought a DS216+ and want to use it with iDrive. Do you support it yet. I did not understand the posting about the command line utility. What are we supposed to do with that?
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David Haas on "Synology x16 models"
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IDrive on "Upgraded to New Account but Refused Refund?"
Let us know the ticket number that was assigned to this request. We will review the account details and will contact you with an update.
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IDrive on "Synology x16 models"
Model DS216+ is currently not supported and a compatible package will be released soon.
We have created a script which will check for compatible EVS binary for new models that are currently not supported. Please follow the below given steps and email us an extract of the result displayed to our Tier 2 technical support team. You can email the team at support@idrive.com
1. Connect to your NAS machine via ssh and execute the following commands.
2. wget https://www.idrive.com/downloads/nas-servers/checkevs.sh
3. chmod 00777 ./checkEvs.sh
4. ./checkEvs.sh
5. Forward us the following extract in the displayed result to our support. (Format given below)
"Send the below details to support:
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Machine Details: Linux localhost.localdomain 2.6.32-573.12.1.el6.x86_64 #1 SMP Tue Dec 15 21:19:08 UTC 2015 x86_64 x86_64 x86_64 GNU/Linux
Working zip is idevsutil_linux.zip"
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Stuart2 on "Upgraded to New Account but Refused Refund?"
Thank you for the response.
The ticket ID is: #ID00874290
Also, The cancelled account had two $49.99 payments for some reason, so I'd be looking for both of those back.
Thank you once again.
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NunoSM on "Idrive Sync: web view hangs when requesting report of sync progress"
I still have the same problem. The website hangs when viewing the sync folder or trash sync. 1 month passed since OP posted. Cant you fix it quick?
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Ker on "Slow backup and frozen Internet connection"
Same problem as @Maddog949 and @stumpjumper, but on a Synology DiskStation, with the IDrive Synology application. When a backup starts, the internet connection turns unusable. The backup itself is slow (after some days, 24GB of and initial 64GB set), but I could stand it, if the bandwidth problem can be solved. Otherwise, I have to look for another provider. I have other 500GB waiting.
How do I send the error report that you always ask for from the synology app? I do not find a "Send error report" entry.
Thanks for your atention.
(PS: I just realised this thread is 1 year old. I hope the technical team and the development team had already time to "look into this)
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IDrive on "Upgraded to New Account but Refused Refund?"
We are looking into this, we will contact you with an update soon.
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IDrive on "Idrive Sync: web view hangs when requesting report of sync progress"
This has been escalated to our development team. We will contact you with an update as soon as we hear from the team.
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David Haas on "Synology x16 models"
My email to support@idrive.com bounced. I don't know why.
So here is the result from the script:
Machine Details: Linux CereusFile 3.10.77 #7393 SMP Thu Jun 2 19:50:32 CST 2016 x86_64 GNU/Linux synology_braswell_216+
Working zip is synology_64bit.zip
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Ker on "Extremely Slow Backup"
I fully confirm what @PhoggyBuckeye said more than one year ago. The internet usable bandwidth drops to around 3% of the normal value for downstream and 10% for upstream. Still the backup is slow. I backup a Synology NAS with the iDrive app for Synology.
You have a serious problem if this is happenning for more than one year, you keep advertising a bogus service, and you keep "looking into this" as you always say.
It is not a particular problem or configuration and you know it. So, do not answer if it was.
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Chris G on "Mac client quits unexpectedly"
I've been having an issue and unable to backup a mac client. The iDrive icon appears in the system tray, but when I try to open the application I receive a problem report and the following information: "Application Specific Information:
*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** setObjectForKey: object cannot be nil (key: evswebsrvrip)'"
Running OS X 10.11.5
I have completely removed and reinstalled the application with no success.
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TheFlyingCelt on "Extremely Slow Backup"
I absolutely agree with @Ker, 3 to 5 % of the attainable download and upload speed. IDrive clearly throttles the bandwidth through their software, and I have proves as I'm running any sort of test for more than a month now. Very bad service. Now you guys at IDrive have 2 options, either fix the problem quickly by opening the bandowdth, or wait and see many of your users leaving the service. Even if that means for me to spend many hours a day, every day, to spread the voice of your "policy" on throttle on all forums, I promise you I'll do it. Watch me.
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hatcreek on "IDrive Service not letting computer sleep"
RW - did you ever resolve this? I'm fighting the same battle. idrive starts srvnet to prevent sleep during backups but never turns it off after the backup is done. This means the computer never goes to sleep. I REALLY want an automatic cycle - wake up for backup, backup, go to sleep, during the night but their software seems to prevent this from working.
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IDrive on "Mac client quits unexpectedly"
For immediate assistance, we request you to get in touch with us on live chat: https://www.idrive.com/support
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IDrive on "IDrive Service not letting computer sleep"
@hatcreek please login to your account from the application and click on your account username on the top right corner of the screen. Please use the "send error report" option to send us the report. Logs will be attached to the report sent.
Out Tier 2 technical support team will review the logs and will contact you with an update.
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IDrive on "Synology x16 models"
We are checking this with our development team. Please give us some time, we will contact you with an update soon.
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Pollyanna on "Extremely Slow Backup"
I signed up yesterday and wish I hadn't bothered. Simply dreadful - it took 20 hours to do 20% of less than 63 GB. Appalling. At this rate it'll take all week to do a backup and then it'll be out of date! Not fit for purpose.
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TheFlyingCelt on "Extremely Slow Backup"
Wake up IDrive, customers are LEAVING!! Open the bandwidth, we are not stupid!
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IDrive on "Slow backup and frozen Internet connection"
@Ker For immediate assistance, please get in touch with us on live chat using the following link: https://www.idrive.com/support
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TheFlyingCelt on "Slow backup and frozen Internet connection"
@Ker you're waisting your time. It's a month and a half they keep telling me they will get back to me, and they did sometimes, but nothing has changed. I actually reported IDrive company to the BBB for further investigation. They throttle the bandwidth.
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