Wow wish I would have read these slow posts. I'm into 5 days now. just at 70% So I'm making headway, but by the time I get done, It will start all over again. OMG! what happens if I have to restore???
dannyh on "Extremely Slow Backup"
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IDrive on "Backing up Google Drive folder shows 0GB inside of it, which is not true"
Our application supports open file backup. However if any file/folder is in use and is locked by the application associated with it, such folders will not be backed up. In order to understand the reported issue, Please raise a ticket by forwarding your observations to support@idrive.com Our tier 2 technical support team will review the ticket and will contact you with an update.
Please post the details of the ticket number that is assigned to you, we will review the ticket and post the response in this forum.
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IDrive on "When there is nothing to backup, iDrive shows backup status as "Failure""
We are checking this with our development team. We will contact you with an update soon.
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IDrive on "The Upload Speed Very Slow !!"
For initial full backup, you may perform an express backup. IDrive ships you a hard drive of up to 3 TB. All you need to do is use Local Backup from the IDrive application and securely backup or restore all of your data from the hard drive and return the drive to IDrive.
This service comes FREE for Express Backup, once a year for Personal users and thrice yearly for Business users.
This service includes free return shipping for customers within the USA. Express orders shipped outside the United States may have additional shipping costs. Upon placing the order, our team will provide a shipping quote that will be charged separately.
For more information on express backup, please refer the following link: https://www.idrive.com/idrive-express
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bradshaw on "Can't login to IDrive Synology Backup App"
Solved for me: So the first page it takes me to when opening the app is asking for the Synology Login info although the page looks like an Idrive login page. The second page it loads after entering that info is that actual Idrive login page. Helps if I read what it is asking for... Silly me
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Oldfert on "Poor support"
Signed up yesterday, $6.95 special. Backup failed. Said my username/password was no good (that was after everything was supposedly good to go). I had used IDrive before, but let it lapse after a failure to restore (it ran on download for 3 days, then crashed with no files recovered). I opened a support ticket yesterday, but haven't heard anything back other than a "No reply" that my backup failed. I wish I read the forums earlier. Thank goodness I'm only out $6.95 (I hope).
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IDrive on "Poor support"
@Oldfert Let us know the ticket number that was assigned to you. We will review the ticket and will contact you with an update.
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bruno on "Archive Cleanup leaving folders behind"
I agree on the empty folder deletion for clean-up. It would be a very useful feature
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Your Computer Guy on "Dashboard and sub-accounts views inconsistent, different computers shown and backup statuses"
Been having all kinds of issues with the new "dashboard". For some odd reason, it doesn't always show the same info as what the sub-accounts do. For example:
1. I have two customers each having two computers. For one customer, both computers show up in the sub-accounts, but only one in dashboard. For the other, it's completely opposite - two computers in the dashboard, one in sub-accounts.
2. The backups status isn't always consistent. One of my customers is shown backup failed yesterday. However, the dashboard shows that it completed successfully 4 days ago and nothing happened afterwards.
3. Computers that seem to be online aren't necessarily online. I see several computers displayed with the green meaning they are online, yet when I try to connect to look at the logs, I get messages like "computer is offline". Why is that?
The support is useless. All I've seen for the past three months is "send us the logs", we are checking with the development team", and "this feature has been sent as a request". That's it.
I'm really frustrated with iDrive and considering other products at this stage. If these bugs aren't fixed and the support doesn't improve, I doubt I can trust idDrive with my customers data.
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Your Computer Guy on "When there is nothing to backup, iDrive shows backup status as "Failure""
Can you confirm whether this indeed happens on your test accounts/computers? Been waiting for a while!
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IDrive on "Archive Cleanup leaving folders behind"
We have already forwarded this requirement as an enhancement request. Our development team may consider implementing the feature based on feasibility.
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IDrive on "Dashboard and sub-accounts views inconsistent, different computers shown and backup statuses"
@Your Computer Guy Let us know the ticket number that has been assigned to the reported issues. We will review all tickets and will contact you with an update soon.
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IDrive on "When there is nothing to backup, iDrive shows backup status as "Failure""
Our Tier 2 technical support team has sent a response through ticketing. Let us know if you have not received a response.
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AZJerry on "Poor support"
FWIW, I can report fairly good luck with the two I had. It generally took them two days to respond but both issues were solved. So, no complaints here.
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Your Computer Guy on "Dashboard and sub-accounts views inconsistent, different computers shown and backup statuses"
ID01225234
Have you seen this suggestion? Does it make sense?
“Also, please consider changing the auto-reply for tickets. When the system assigns the ticket number, it should also copy what the ticket was about – otherwise, it is very hard to track what the initial issue was.“
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sja on "I need to move some large folders"
I'm a new customer here (as a result of being abandoned by crashplan).... I've just about finished my initial backup taking about 3 to 4 weeks, which is not too bad for the size of the backup, I won't complain about that speed (although the speed of the sync option is drastically slower and not fit for purpous).
My problem now is that I want to do some housekeeping on my local hard drive, which will involve moving some large folders around that contain hundreds of gigabytes of data, but I don't want my backup to have to re-upload all of this stuff again.
I read elsewhere on this forum that I should login and move my folders within my backup to match what I have moved on my local machine to avoid the re-uploading, but I can't figure out how to do this. Can someone point me to where the options are to move a folder within my backup?
I'm confused by this as I never had to worry about this in crashplan (and indeed "livedrive" whom I also used a couple of years ago) which would detect moved files and not re-upload.
thanks and bfn.
S.
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IDrive on "I need to move some large folders"
Option to "Move" data within the account is currently not available for new accounts. We can move your account to a different underlying technology which supports moving of data within the account. On migration, data that is already uploaded to your account will be deleted and you will have to backup the data again. For requests related to account migration from new underlying technology to the previous technology, please get in touch with Tier 2 technical support on live chat.
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IDrive on "Dashboard and sub-accounts views inconsistent, different computers shown and backup statuses"
Thanks for the feedback. We have forwarded your requirement to our development team as an enhancement request.
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sja on "I need to move some large folders"
Given that the whole point of what I was trying to do was to avoid re-uploading stuff after having just spent 3 weeks on my initial backup, the solution suggested doesn't really help as I'd have to start again anyway.
It would be nice to understand more about the "different underlying technology" before requesting to have my account changed over to it..... is there any documentation about it?
For example some questions:
1. Is it still a trial system that possibly has problems? I don't want to move over to a new system if it means there is a risk to my backups while you are trying new systems.
2. Why were new accounts not on this new system? is it because it's still a beta test?
3. Will there be any difference in speed?
4. If I'm not happy after I've been moved, can I change it back to the older previous technology?
5. Will my old backup be deleted instantly before I can start uploading again? leading to a period of several weeks when I have no active backup? Or can my old backup be preserved until my new one is complete?
thanks.
S.
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sja on "I need to move some large folders"
Sorry, I just read this again, as well as another thread on similar topic, and I think I misunderstood something.
Correct me if I'm wrong, but if I ask for this change, I will be moving onto an *older* "underlying technology"? is that right? So the new accounts are going onto the newer underlying technology but the new one lacks featurs that the older technology has?
Did I get that the right way around? Are there any disadvantages to moving to the previous older underlying technology? surely there must be something better with the new one? otherwise why would we want it?
Thanks and bfn.
S.
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