IDrive on "Unable to continue the backup operation"
We are looking into this. We will contact you with an update soon.
View ArticleIDrive on "Infinite loop preparing file list"
We are looking into this. We will contact you with an update soon.
View ArticleIDrive on "iDrive backed up folder path on old pc different to the new PC,...
We currently do not have an ETA on when this feature will be made available.
View ArticleIDrive on "When there is nothing to backup, iDrive shows backup status as...
You do not have to disable the schedule jobs. Once the interactive backup is complete, subsequent schedule jobs will run at the scheduled time.
View ArticleJoshK on "Not seeing tool to add/edit users"
I'm trying to make sure I'm the Admin for my account (backing up three computers under the same account). I've followed these instructions: To make the user as an admin, Login to IDrive and click the...
View Articleelmcar on "Infinite loop preparing file list"
For those with the same problem my current status: - 1st proposed solution to do a clean uninstall (renaming all old IDrive folders) and then installing the newest version 6.7.1.3 did only help for a...
View Articleelmcar on "Fail, fail, fail"
Unfortunately, the indefinite "Preparing file list" is back: https://forum.idrive.com/topic.php?id=1020
View Articleelmcar on "Drive just hangs and displays Preparing File List"
Unfortunately, the indefinite "Preparing file list" is back: https://forum.idrive.com/topic.php?id=1020
View ArticleFrustrated Aussie on "Unable to cancel account - no cancelation mechanism"
Well it seems I haven't been the only one experiencing the problem of not being able to cancel my account. There's a whole thread of complaints which is a testament to iDrive's poor service and lack of...
View ArticleIDrive on "Idrive Express"
Thank you for your feedback. We will pass your feedback to the team concerned.
View ArticleIDrive on "Not seeing tool to add/edit users"
Users are the sub-accounts that you create under the main account. We require more details to investigate this issue further. Please get in touch with us on live chat to assist you with this query:...
View ArticleIDrive on "Infinite loop preparing file list"
@BCurley our tier 2 technical support team has sent a response. Please let us know if you have not received the email. @elmcar Please do not deactivate the firewall and anti-virus protection. Our Tier...
View ArticleChestnuttles on "Synology missing from dashboard"
I back up from both a Windows 10 machine and a Synology NAS (using the IDrive Synology Backup app). I see both machines in the classic view, but when switching to dashboard, I can't see the Synology...
View ArticleLem3 on "Strange Backup Location"
Should I be concerned that my backup is being sent to server "rickdrapkin.com"?
View Articlecosmo on "Extremely Slow Backup"
Slow, slower, slowest. Elapsed and estimated time readings seem dubious. Thing's been running for weeks.
View ArticleSteveWarner on "Extremely Slow Backup"
Testing. I excluded IDrive folder C:\Program Files (x86)\IDriveWindows in F-Secure to see if this made a difference. Maybe wishful thinking but I do think the first backup of a new directory is faster....
View ArticleMark_TrueIT on "Strange Backup Location"
I agree. Ours is going to jordon.summitprojects.com. This entire operation is very amateurish. I am very concerned.
View ArticleIDrive on "Drive just hangs and displays Preparing File List"
@elmcar Our Tier 2 technical support team is working on the associated ticket ID967689015. they will contact you with an update soon.
View ArticleIDrive on "Fail, fail, fail"
@elmcar Our Tier 2 technical support team is working on the associated ticket ID967689015. they will contact you with an update soon.
View ArticleIDrive on "Unable to cancel account - no cancelation mechanism"
@Frustrated Aussie Our billing team is handling this ticket. They will get in touch with you soon.
View ArticleIDrive on "Synology missing from dashboard"
Currently backups from synology app is not being listed under dashboard. we will forward your requirement to our development team as an enhancement request.
View ArticleK Chester on "Synology DS118 Compatibility"
Thank you very much! I'm looking forward to trying this out.
View ArticleTotoro on ""File Missing" on files for backup"
I just contacted support about the same issue of "No such file or directory" appearing every time it performs scheduled backups for about 100 files. I would love for it to stop and not involve me...
View ArticleTotoro on "Exclusions not working"
I am having lots of issues with file does not exist too.
View ArticleDwhilgen2 on "Exclusions not working"
I too have noticed this issue jsut recently with one .tmp file. Don't remember seeing it in the past. I did set an exception for the specific file and will watch the logs
View ArticleIDrive on "Exclusions not working"
We are checking this with our development team. We will contact you with an update soon.
View ArticleIDrive on ""File Missing" on files for backup"
Please share the details of the ticket number that has been assigned to you. We will review the ticket and will contact you with an update soon.
View ArticleIDrive on "Extremely Slow Backup"
Please send us the complete log files of IDrive application by using the "Send Error Report" feature. You can find the Send Error Report feature under the "Help" menu after you login to IDrive...
View ArticleIDrive on "Strange Backup Location"
We require more information on the issue that you are reporting. Could you please raise a ticket by forwarding your observations to support@idrive.com Our development team will analyze the reported...
View ArticleMark_TrueIT on "Unable to continue the backup operation"
Your second level asked me to give them 24 hours yesterday. Your time is up. What is the status? As I said before, I will be moving all of our clients to another service if this is not resolved today.
View Article
