KennanRay on "iDrive Doesn't Like Chrome/Mac as Default Browser"
I'm using Chrome 61.0.3163.100 on my Mac running MacOS 10.12.6. When I try to get a file restored from iDrive running on my iPhone (in this case it was a Word document), I bring up the Sharing Sheet...
View Articleuser_name on "When logging in to Desktop App for the first time, "Unable to...
I've installed the desktop app version 6.5.1.18 for Windows. When I try to login to my account, it says "Unable to connect. Try again.". I've restarted the computer and tried all sorts of things, it...
View Articleuser_name on "When logging in to Desktop App for the first time, "Unable to...
Not sure what went wrong. Re-installing the latest version fixed the problem.
View Articleekraus50 on "The Upload Speed Very Slow !!"
I have been running my initial backup now for 8 days. 170GB and i am only at 78%. Here is my problem Not only is it slow but I have 2 encrypted files that are 50GB and 25GB. So every time the backup...
View Articleekraus50 on "The Upload Speed Very Slow !!"
This is special i just chatted with tech support sna got the following answer. Where is the bandwidth test Arjun Bandwidth test option is currently not available in the application. Now We don't impose...
View ArticleIDrive on "Extremely Slow Backup"
In order to investigate this issue further, please login to your account from the application and click on your account username on the top right corner of the screen. Please use the "send error...
View ArticleIDrive on "New Dashboard - Serious Restore issues on Mac"
We are checking this with our development team. We will post an update soon.
View ArticleIDrive on "iDrive Doesn't Like Chrome/Mac as Default Browser"
We are checking this with our development team. We will post an update soon.
View ArticleDanny-Frustrated_Former_iDrive_Subsciber on "Unable to cancel account - no...
Now their support team is asking for my full credit card number, including the expiration date and security code, as well as my account password IN ORDER TO CANCEL MY ACCOUNT??? This is outright fraud.
View ArticleIDrive on "Unable to cancel account - no cancelation mechanism"
We will not ask for your complete card details. We will only request details of last FOUR digits with the expiry date of the credit card number to verify the ownership of the account. Let us know if...
View ArticleArtur333 on "Idrive slow restore, capped to 3 Mbit/s?"
Same here. I am using idrive for almost 2 years and the transfer was always limited like you people wrote it :) It would be nice when IDrive would inform the customers about this limit.
View ArticleBal481 on "Synology Backup Version 2.03.24 - nothing but spinning in Backup...
I have the exact same problem with Synology Backup Version 2.03.30. Any solutions?
View Articlecovers on "iDrive on Synology DS214Play keeps getting "server error 500""
Not a one-click install, but this will take you through the setup: https://www.idrive.com/help/synology/prerequisities
View ArticleIDrive on "Idrive slow restore, capped to 3 Mbit/s?"
We have released a new version with few minor enhancements. Please download and install the latest setup from our website. Please ensure "Upload multiple file chunks simultaneously" option is checked...
View ArticleIDrive on "Synology Backup Version 2.03.24 - nothing but spinning in Backup...
@Bal481 We request you to raise a ticket by sending an email to support@idrive.com. Our technical support team will analyze the issue and will contact you with an update.
View Articlepsi on "Notify as 'Failure' if the total files failed for backup is more than...
When I try to set this to notify if more than 0% fails, the interface changes the value to 1%. This doesn't make any sense to me; We're backing up more than 1TB of data; if 10GB+ (i.e. 1%) of our data...
View Articlecpcallen on "iDriveDaemon using ~ 150% of CPU even though iDrive not running"
Part way through my initial backup, iDriveDaemon began using 140-160% of CPU (according to Activity Monitor). This continued even after I paused the backup, quit iDrive and quit iDrive Monitor....
View Articlesedetweiler on "Local Backup To Seed Drive Taking Multiple Passes?"
I swear this is diving me crazy. I am trying to seed a 4tb drive from iDrive, and it seems to finish. However, if I start it again it finds all kinds of other files it missed. Also, I want to add in...
View Articlecaberod on "Problem when I select the sync folders"
Hello, I have problem in 2 computers when I select the folders to sync in Idrive software becouse in my sync folder doesn´t erase the other folders. The operating systems in the computers are Windows...
View Article