Nina Gjone on "auto-renewal scam"
I signed up for a free account in 2013. I did not know I have been charged every single year since even though I haven't used over 5 GB. I recently was charged again even though I got an email prior to...
View ArticleDa Matser on "Archive Cleanup not working for Mapped drive"
Yeah, I have just figured this out the hard way! What a shame you don't make this clear in your FAQs or product info. This is really poor. I have duplicates all over the place in my mapped drive backup...
View ArticleDa Matser on "Archive Cleanup does NOT compare local files to the actual...
1. Archive Cleanup does not work on mapped drives. IDrive have confirmed this. 2. On non-mapped drives, Archive Cleanup does not remove deleted folders - only files. Basically, when you combine these...
View ArticleIDrive on "auto-renewal scam"
@Nina Gjone for billing issues/queries, please get in touch with our billing team on phone. They will be able to assist you with your query: 1-855-815-8706 1-818-485-4333 Department Extensions Billing...
View ArticleDa Matser on "Archive Cleanup does NOT compare local files to the actual...
EDIT to previous post: You do not lose versioning when rebuilding the backup as all files are retained on IDrive's servers and reappear when 'backed-up' again. As MLB explains this method circumvents...
View ArticleNotMyBiz on "extremely slow to access my files"
No problem loading iDrive main page. No problem logging in. However, after logging in, I cannot see my files because the page hangs. Sometime I can see the file after 5 minutes but other times the web...
View ArticleNotMyBiz on "extremely slow to access my files"
Now I cant even open any of my file. When I try, the browser gives an error message: This XML file does not appear to have any style information associated with it. The document tree is shown below....
View Articleashpole on "extremely slow to access my files"
I had something very similar. Switching off my browser's ad-blocker fixed it for me.
View ArticleTheSeb on "Archive Cleanup does NOT compare local files to the actual Archive...
I have the same problem as everyone else : I have on my online iDrive Archives more files and folders that are actually present on my Mac. The Archives Cleanup fonction does not seem to detect the...
View ArticleIDrive on "Archive Cleanup not working for Mapped drive"
Cleanup has controls to avoid inadvertent data deletion. If there are any changes in the drive letter assigned to mapped drive, there will be possibility of data deletion despite data available locally...
View ArticleIDrive on "Archive Cleanup does NOT compare local files to the actual Archive...
@da Matser Cleanup has controls to avoid inadvertent data deletion. If there are any changes in the drive letter assigned to mapped drive, there will be possibility of data deletion despite data...
View ArticleIDrive on "extremely slow to access my files"
@NotMyBiz If you are still facing this issue, please forward your observations to support at idrive dot com. Our technical support team will have a look and will contact you with an update.
View ArticleHSCody on "extremely slow to access my files"
I'm having the same problems on multiple devices, mutliple web browsers and through multiple internet providers. Everything points to the problem being on idirve's end but I'm not getting a lot of...
View ArticleIDrive on "extremely slow to access my files"
@HSCody Let us know the ticket number that is assigned to this issue. We will review the ticket and if required we will escalate this issue to the development team concerned for further analysis.
View Articlestiber on "Excluding/including directories to be backed up regardless of...
This is a question about appropriately setting up directories to back up (or, conversely, to exclude) on a Macintosh. As you know, Mac OS is Unix -- a multi-user OS. I note after installing IDrive that...
View Articletheberkman on "Is iDrive experiencing an outage?"
Last night's backup failed. Just says retrying when I start it manually. When I try to login to the website, it says "There was some problem, please try later."
View ArticleRolland on "Is iDrive experiencing an outage?"
I'm having this issue too, until last night, I was able to backup my files using the scheduled backup in the desktop app. this night, the backup failed in the middle and this is what I error logs show:...
View ArticleIDrive on "Is iDrive experiencing an outage?"
Please let know your account username, we will check and contact you with an update. You can also write to us at support@idrive.com Our technical support team will investigate the issue and will...
View ArticlePA Bus on "Is iDrive experiencing an outage?"
We are having the same issue. I sent an email as requested and still get "cannot connect". I go to website and log on and it says no data to display. I called customer service and got a message "please...
View ArticleEAZ on "Synology 404 error on apache"
Since DSM 6, I had to change the backend server from apache to nginx, to avoid the error 404 upon starting the idrive app. Since recent, I have installed a Drupal application, that will only work with...
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