IDrive on "Synology x16 models"
We have added support to 11 new models of x16 series. List of supported models are as follows: braswell (x86_64) (x16 Series) DS216+ - synology_braswell_ds216+ DS216+II - synology_braswell_216+II...
View ArticleKer on "Slow backup and frozen Internet connection"
@TheFlyingCelt I see. No, I am not going to waste my time with a live chat. If the problem is so common, it appears on different platforms and it is out there for one year at least, iDrive should...
View ArticleSGJps on "All Files in Sync Folder Disappear"
I'm working on my computer and an alert pops up. "1112 Files in your Sync folder have been deleted." I opened Windows Explorer and went to the iDrive Sync folder and my files are all gone except for...
View ArticleTomDuebaeck on "Extremely Slow Backup"
Unfortunately I totally agree. Support has been very kind trying to help but it is definitely a problem at IDrive. I was asked to perform some task and try again and vupti, it uploaded approx. 60GB...
View ArticleIDrive on "All Files in Sync Folder Disappear"
If the files were deleted from the sync folder from any of the computers that are in Sync, then on all the other computers, synced data will be moved to trash. Please login to your account at...
View ArticleTheFlyingCelt on "Extremely Slow Backup"
I reported them to the BBB and they offered to close my account and refund me. Well, that's not what I wanted really as I liked the features of IDrive, but by throttling the bandwidth won't get them...
View ArticleTheFlyingCelt on "Slow backup and frozen Internet connection"
@Ker, no matter how many files you try to restore, the download limit is always 1MB/sec, so yeah, they do throttle and it's a shame. I reported them through the BBB and asked for a refund. There are...
View ArticleSMac on "Online Backup Doesn't Match What Is On My Mac..."
Hi, I have resorted to this forum in the hope I can find an answer to my question - something the iDrive team don't seem to want to answer? I have searched here and can't seem to find a previous...
View ArticleIDrive on "Online Backup Doesn't Match What Is On My Mac..."
Please let us know the ticket number that was assigned to this issue. We will review the ticket and contact you with an update at the earliest.
View ArticleVlado on "IDrive Service not letting computer sleep"
I'm battling the same issue for several idrive versions now. Seems they never got it right and the latest version 6.5.1.11 appears to be the worst. In previous version sometimes it worked but with this...
View ArticleRoBo on "Extremely Slow Backup"
I have the same issue! My speed tests indicate 37ms, down 15.01mbps,up 1.95mbps without software running. As soon as I start backing up then it slows to ping 564ms, 1.76mbps, .50mbps upload with the...
View Articlepeter_OpenSuse2 on "Extremely Slow Backup"
RoBo, it sound like you are saying the backup is too fast so it is stealing your bandwidth? If you are using windows, there is a bandwidth throttle in the idrive desktop utility to slow it down so that...
View Articlepeter_OpenSuse2 on "Unable to Log in to Forum"
I have been unable to log into this forum under my usual user name since June 2016. I raised a support ticket but have heard nothing. I have found that I can log in (yes here I am) by creating a new...
View ArticleIDrive on "Unable to Log in to Forum"
You must have faced a temporary issue. However we have forwarded your observations to the team concerned for further analysis. If the issue resurfaces, please let us know for further investigation.
View ArticleIDrive on "IDrive Service not letting computer sleep"
@Vlado we require more information about the operating system that you are currently using. Please forward us the logs using "send error report" option. We will escalate this issue to our development...
View Articleshayne on "Can't decrease Consider Percentage"
I'd like to do a cleanup of my backups. (iDrive says my backup size is 808.26, but Get Info says I'm using 431GB.) I can increase the Consider % to greater than 25%, but I can't decrease it to less...
View ArticleVlado on "IDrive Service not letting computer sleep"
I'm working with idrive support and I'm really frustrated with the ignorance level there. Support person told me to enable "Automatic power off after the completion of the scheduled jobs" in the...
View ArticleIDrive on "Can't decrease Consider Percentage"
Let us know if you are trying to perform a periodic cleanup or an archive cleanup. From the details provided, you will have to perform archive cleanup with percentage set to more then 25%. For...
View ArticleIDrive on "IDrive Service not letting computer sleep"
We are checking this with our development team. Please give us some time, we will contact you with an update soon.
View Articleshayne on "Can't decrease Consider Percentage"
Thanks for the reply. I think I just want the archive cleanup. I'd like to review the list before deleting.
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