David Haas on "Synology x16 models"
I just bought a DS216+ and want to use it with iDrive. Do you support it yet. I did not understand the posting about the command line utility. What are we supposed to do with that?
View ArticleIDrive on "Upgraded to New Account but Refused Refund?"
Let us know the ticket number that was assigned to this request. We will review the account details and will contact you with an update.
View ArticleIDrive on "Synology x16 models"
Model DS216+ is currently not supported and a compatible package will be released soon. We have created a script which will check for compatible EVS binary for new models that are currently not...
View ArticleStuart2 on "Upgraded to New Account but Refused Refund?"
Thank you for the response. The ticket ID is: #ID00874290 Also, The cancelled account had two $49.99 payments for some reason, so I'd be looking for both of those back. Thank you once again.
View ArticleNunoSM on "Idrive Sync: web view hangs when requesting report of sync progress"
I still have the same problem. The website hangs when viewing the sync folder or trash sync. 1 month passed since OP posted. Cant you fix it quick?
View ArticleKer on "Slow backup and frozen Internet connection"
Same problem as @Maddog949 and @stumpjumper, but on a Synology DiskStation, with the IDrive Synology application. When a backup starts, the internet connection turns unusable. The backup itself is slow...
View ArticleIDrive on "Upgraded to New Account but Refused Refund?"
We are looking into this, we will contact you with an update soon.
View ArticleIDrive on "Idrive Sync: web view hangs when requesting report of sync progress"
This has been escalated to our development team. We will contact you with an update as soon as we hear from the team.
View ArticleDavid Haas on "Synology x16 models"
My email to support@idrive.com bounced. I don't know why. So here is the result from the script: Machine Details: Linux CereusFile 3.10.77 #7393 SMP Thu Jun 2 19:50:32 CST 2016 x86_64 GNU/Linux...
View ArticleKer on "Extremely Slow Backup"
I fully confirm what @PhoggyBuckeye said more than one year ago. The internet usable bandwidth drops to around 3% of the normal value for downstream and 10% for upstream. Still the backup is slow. I...
View ArticleChris G on "Mac client quits unexpectedly"
I've been having an issue and unable to backup a mac client. The iDrive icon appears in the system tray, but when I try to open the application I receive a problem report and the following information:...
View ArticleTheFlyingCelt on "Extremely Slow Backup"
I absolutely agree with @Ker, 3 to 5 % of the attainable download and upload speed. IDrive clearly throttles the bandwidth through their software, and I have proves as I'm running any sort of test for...
View Articlehatcreek on "IDrive Service not letting computer sleep"
RW - did you ever resolve this? I'm fighting the same battle. idrive starts srvnet to prevent sleep during backups but never turns it off after the backup is done. This means the computer never goes to...
View ArticleIDrive on "Mac client quits unexpectedly"
For immediate assistance, we request you to get in touch with us on live chat: https://www.idrive.com/support
View ArticleIDrive on "IDrive Service not letting computer sleep"
@hatcreek please login to your account from the application and click on your account username on the top right corner of the screen. Please use the "send error report" option to send us the report....
View ArticleIDrive on "Synology x16 models"
We are checking this with our development team. Please give us some time, we will contact you with an update soon.
View ArticlePollyanna on "Extremely Slow Backup"
I signed up yesterday and wish I hadn't bothered. Simply dreadful - it took 20 hours to do 20% of less than 63 GB. Appalling. At this rate it'll take all week to do a backup and then it'll be out of...
View ArticleTheFlyingCelt on "Extremely Slow Backup"
Wake up IDrive, customers are LEAVING!! Open the bandwidth, we are not stupid!
View ArticleIDrive on "Slow backup and frozen Internet connection"
@Ker For immediate assistance, please get in touch with us on live chat using the following link: https://www.idrive.com/support
View ArticleTheFlyingCelt on "Slow backup and frozen Internet connection"
@Ker you're waisting your time. It's a month and a half they keep telling me they will get back to me, and they did sometimes, but nothing has changed. I actually reported IDrive company to the BBB for...
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