IDrive on "Idrive client unable to connect"
@janeinpa Please let us know the ticket number that was assigned to the reported issue. We will review the ticket and will contact you with an update soon.
View ArticleIDrive on "Can't connect with old windows app on Windows 10"
@janeinpa Please let us know the ticket number that was assigned to the reported issue or your account username. We will review the ticket and will contact you with an update soon.
View ArticleIDrive on "SEVERE Idevsutil copy failure in Windows Server 2012"
Our Tier 2 technical support team has sent a response via ticketing. Please let us know if you have not received the response.
View ArticleSaentysPhil on "Idrive client unable to connect"
Hi, I am also experiencing the same problem, when I checked the logs nothing has been backed up since the 8th feb. I've restarted the machine and still the same result, when I open the app it says...
View ArticleIDrive on "Idrive client unable to connect"
@SaentysPhil Please let us know your account username or the email address that you have registered with us. You can also place a support request from the following link: https://www.idrive.com/support
View ArticleMaelstrom54 on "Virus found on iDrive"
My Norton Antivirus found a heuristic virus named "Bloodhound.File.String" on the iDrive in the idrivelocal\myaccountname\computername folder. Fortunately Norton blocked several instances over 10 days.
View ArticleIDrive on "Virus found on iDrive"
Our application/setup has been tested and it is completely safe to use our product. There is a possibility that your machine is infected and is affecting the other applications.
View ArticleRavenManiac on "IDrive now fails on a daily basis."
For more than a year, IDrive has worked flawlessly. Now, aside from the initial backup, it is COMPLETELY unreliable. I have gone back and forth with tech support and nothing has worked 100%. My...
View ArticleRavenManiac on "IDrive now fails on a daily basis."
BTW, I'm using the latest version of IDrive on a MacBook Pro hard wired to the Ethernet and running Mac OS X 10.11.3 with Java 8 Update 73.
View ArticleRavenManiac on "IDrive now fails on a daily basis."
Okay, I tried trashing everything and starting over but the problem persists. If I cancel my IDrive account am I entitled to a partial refund?
View ArticleGrandpaLarry on "IDrive now fails on a daily basis."
@Raven, I understand your frustration as I also have had my share of problems with iDrive. One thing I did, and you alluded to, was to 'start over." Unfortunately my initial attempts to do so did...
View ArticleGrandpaLarry on "iDrive Backup Engine Stopped."
Greetings, I understand your frustration as I also have had my share of problems with iDrive. One thing I did, and you alluded to, was to 'start over." Unfortunately my initial attempts to do so did...
View ArticleIDrive on "IDrive now fails on a daily basis."
@RavenManiac Please let us know the ticket number that was assigned to the reported issue. We will review the ticket and contact you with an update soon.
View ArticleIDrive on "IDrive now fails on a daily basis."
We are reviewing the ticket. we will contact you with an update soon.
View ArticleBrother52 on "support call open since September and still not fixed"
still waiting..........
View ArticleIDrive on "support call open since September and still not fixed"
Our Tier 2 technical support team has sent a response via ticketing. Please let us know if you have not received the same.
View ArticleArtinColorado on "No display of log in Back Up log"
My I Drive Log shows that it is set to back up each evening at 6:30PM. I believe that it is doing that. However, as of about two weeks ago, when I check the actual log, there are no files appearing. I...
View ArticleRavenManiac on "IDrive now fails on a daily basis."
Since I haven't heard back from IDrive, I'll post the latest. Yesterday, I wiped my account and then I completely removed IDrive from my Mac. I then reinstalled everything and I'm starting fresh. I'm...
View ArticleIDrive on "No display of log in Back Up log"
Please let us know your account username or the email address that you have registered with us. Alternately you can place a support request from the following link: https://www.idrive.com/support
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