Did the same thing with the download tests.
iDrive reported 0.32Mbps but neither of iDrive processes (iDrive Service and idwutil_600.exe) ever exceeded 0.1 Mbps and even then, the network usage was sporadic and only lasted just a few seconds while the test was underway.
My conclusion is that the figures are bogus. Please explain.
Was TheFlyingCelt ever contacted with the update?
I'm experiencing exactly the same issues. Have created my own topic as well.
After reading this and many other topics, it appears that iDrive moderator is a bot.
@JWestermann Please send out an error report to our Tier-2 technical team using the IDrive application by clicking on Username on top right corner and select "Send Error Report". One of our Technician will analyze the logs and get back to you via email.
Why are all of my devices indicating they are current backups but the web site is only showing the content from the initial backup?
It doesn't look like iDrive is backing up my content.
We have reported your observations to our development team We will contact you with an update soon.
@Your Computer Guy Please let us know the ticket number that has been assigned when the issue was reported. We have also forwarded your observations to our development team. We will contact you with an update in this Forum soon.
@Your Computer Guy The issue that you have reported will surely be resolved. For immediate assistance, you can also get in touch with us on live chat from the following link: https://www.idrive.com/support
Please let us know if you are checking the last modified date of the main folder in your account or the LMD of the files that were backed up. Please forward your observations to support@idrive.com , Our Tier 2 technical support team will review the issue and will contact you with an update.
Hi,
I just signed up for idrive. As part of the sign up process I was asked to select the encryption mode for the account. When I selected private key I was prompted to enter the private key. Why do I need to do this on the website? The entire point of a private key is that all encryption is done locally on the client. You shouldn't need this information.
Thanks,
Jarrod
What will be resolved? The iDrive replies being copy-paste without reading what the issues are?
Honestly, if I had looked at the forums before signing up as a wholesale provider, I would prefer to stay away. I'm not saying that your software is bad or anything but the support by chat bots isn't something I would have expected from a reputable software vendor.
"Please stay on hold, your call is very important to us" - that's what it sounds like.
Has there been any updates?
Or should I give you logs of Wireshark? Might as well share it with others - very interesting findings there, for sure!
Since Idrive is support seems to only give the same response and never posts the solution here is what worked for me.
Clear your browser cache. This allowed me log in and stopped giving me the invalid user credential error.
Please let us know the ticket number that has been assigned to you once the issue was reported. Alternately, please forward your contact details to support@idrive.com and request a call back. Our Tier 2 technical support team will get in touch with you.
LOL
iDrive have managed to lose 400Gb of my back up data. After spending an hour and a half on 'chat' with 'support' it was evident the agent knew nothing about the application, windows or how to support customers.
Escalated to 2nd tier support who seem to have simply just deleted my data.
None of the staff seem to have any confidence in the desktop app and tell you to ignore it and only go with the web app.
Anyone have any advice on how to get in touch with 'customer service' or anyone who can actually sort problems out? Losing data by a backup company and having no support to follow up is unacceptable.
Let us know the ticket number that has been assigned to this issue. We will review this ticket and will contact you with an update.
Any other users suffered from a massive data loss by the staff of iDrive? Been two days now and next to nothing from their 'support' team.
Can't believe their competitors would treat they customers like this. Will be posting transcripts of the 'support' chats on Reddit and FB (link to follow shortly).
We are waiting for an update from our development team. We will contact you with an update soon.
You may also refer our pre-requisites and make changes on your NAS as per the steps that is recommended in the following link: https://www.idrive.com/help/synology/prerequisities