IDrive Forum » Forum: Glitches or Snags

We have forwarded your observations to the team concerned.

To resolve these issues for currently Windows versions or windows servers is a software named "LONG PATH TOOL", I suggest everyone a software “Long Path Tool“ which can solve all the long path problems.

Because I'm a few GB from reaching my limit, I deleted enough files in my mapped drive to be at 60% of my limit. I clicked on archive clean up and... nothing happened! I did some search on google and found this thread. Are you telling us that you can't clean up backups of mapped drives? So why you even offer this feature? Is like offering a car that can only turn left, but it can't turn right. Is there a an alternative solution, like deleting the whole archive and backup everything again?

Archive Cleanup has controls to avoid inadvertent data deletion. You can manually delete unwanted data by logging to your account at http://www.idrive.com

I went to synology.com and updated my password, then uninstalled the iDrive app on my DS214, downloaded and installed the latest version of the iDrive app for my NAS, then tried logging in with my new password and still got the "Username or password is incorrect" error.

I'm having exactly the same issue.

If you were serious about listening to your customers, you could program sufficient safeguards to ensure against "inadvertent data deletion" AND give us the ability to cleanup mapped drives.

Why is the solution to this problem a secret?

@ nwintle : Please forward your observations to support@idrive.com . Our Tier 2 technical support team will analyze the issue and will assist you in resolving the reported issue.

@ Joe K, please send out an error report to our Tier-2 technical team using the IDrive application by clicking on Username on top right corner and select "Send Error Report".

One of our Technician will get back to you with further troubleshooting steps via email.

I'm on a 200Mbps fiber and getting exactly the same speed - 2.9 to 3 mbps. How is that possible with so many variables at play?

As per previous advice to other users I have disabled auto renew so please do not try to renew my subscription on July 1st.

Stop telling people they can cancel their account or disable auto renewal online. That is a lie. There is no way to close an account or prevent auto-renewal online, and that right there is the mark of a shady organization I do not want to do business with.

An earlier posting states that as of Version 2.0.8 File names that failed to backup due to access rights were logged. Where? I cannot locate them.

I am having the same issue with a newly purchases DS416j and new package from iDrive. I'm logged into the NAS as a user who does have /bin/sh and has permissions to the folders in question. No folders are displayed to select for backups.

Currently we do not have an ETA on when this feature will be made available.

@your computer guy, for further analysis of the reported issue, please forward us the application logs by using the send error report feature in the application. Our Tier 2 technical support team will analyse the logs and will contact you with an update.

For immediate assistance on cancellation or disabling of auto renewal, Please contact us on live chat from the following link: https://www.idrive.com/support

@KJWHank We require more information on the issue that you are currently facing. For immediate assistance, please get in touch with us on live chat from the following link: https://www.idrive.com/support

Please forward your observation to support@idrive.com. Our Tier 2 technical support team will analyze the issue and will contact you with an update.

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