As every users environment is different, we will analyze the issue based on logs sent from the referred computer. Based on our observations, if required, we can escalate the issue to the development team concerned. We request you to send us the logs or contact us on live chat so that we can investigate the issue further.
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IDrive on "The Whole "Retrying" Thing is Getting Pretty Old."
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britcowboy on "Synology App keeps stalling"
Hi Folks,
I installed IDrive on Wednesday, and started backing up, by the end of the day it had uploaded a grand total of 0.7GB. I then left it overnight and in the morning it had gone DOWN to 0GB, and I saw two jobs were running, as it had started a scheduled task. So I started the job again yesterday morning at 10am, at 4pm it uploaded NOTHING all day. It just sat there on my NAS using 25% CPU (well Perl is) and seemingly doing nothing.
So I restarted the NAS today and tried again. This time it started backing up but it just stalls randomly. So it's now 3:30pm UK time, and the last log is wrote is: [Fri Oct 9 13:52:41 2015] [Full Backup] [SUCCESS] [/volume1/blah/blah/blah/blah/blah/bla (the line stops here incomplete - doesn't finish off the file path or print the file size.
Meanwhile perl is using 25% CPU consistently.
What's going on?!
I'm using a DS412+ with a 80Mbps/20Mbps download/upload.
Any ideas?
Thanks
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IDrive on "Synology App keeps stalling"
Please place a support request at https://www.idrive.com/support
Our Tier 2 technical support will review the issue and will contact you with an update.
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naifyboy on "Synology App keeps stalling"
Sounds like I have the same problem as you.
I leave a backup job for days and the log just gets stuck. My "Storage Used" is stuck as 0 as well.
Have uninstall and reinstalled twice both time after rebooting the NAS.
Still doesn't work.
check permissions - they are all fine.
Support have remoted twice now to take a look but getting no where.
If I back up a single file it works, but when try to back a larger backup set if gets stuck for days on end every single time.
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Mimen on "iDrive backed up folder path on old pc different to the new PC, what now?"
I had to replace my laptop, from Asus (old one) to Acer (New one). I can copy paste files from the old to the new no problem. Documents on the old copied to Documents on the new, Music on the old copied to music flder on the new etc.
Here is the problem. The file path on the old laptop is different to the new laptop. No my fear is, should I install iDrive on my new laptop (Acer), iDrive on the web will restore and duplicate files I already locally have to my new laptop. I hope I make sense.
For more detail:
On the old laptop the file the folder path reads:
DOUWASUS/ C/Users/Douw/ then all my folders on the C drive of the old Asus laptop like Documents, Music, Pictures etc etc
On the new Acer laptop the folder patch names are different:
DOUWACER/ C/Users/Douw/ then all my folders etc et
As you can see, the start is different, it says Aus on the old and Asus on the new. How do I make sure I dont get the new lpatop synced as a totally different computer. I lve in Africa where data plans runs at a .5 Mbps upload speead and is very expensive.
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IDrive on "Synology App keeps stalling"
@naifyboy Please let us know the ticket number that was assigned to this issue.
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IDrive on "iDrive backed up folder path on old pc different to the new PC, what now?"
You may move the data within your account in such a way that the file path in your account should mirror the file path on your local machine. You may create new folder with a different drive letter and machine name and move the backed up data to this new folders. You can do this by logging into your account at http://www.idrive.com
When you initiate a backup, our application will compare the data that is backed up to your account and the data from the new setup (new machine) and will perform an incremental backup if there are no changes in file name and file path.
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digitalbits on "SSLv3 error : iDrive Linux"
When trying to access iDrive Linux, I get:
"Starting with Firefox version 34, Firefox blocks Secure Sockets Layer version 3.0 (SSLv3) to protect your information from attacks. SSLv3 is a type of technology that some websites use to connect to a server. It is no longer secure, which makes it easy for hackers to extract your personal information during a connection. For more information, see this blog post."
I seem to have the current version of iDrive:
# sudo idrive_admin.py status
New version, 1.1.5, of IDrive
How can this be solved?
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naifyboy on "Synology App keeps stalling"
Ticket number is: ID00736370
I have since left it running for a few days and noticed today it finally failed.
Appears that the log shows that it got through all the exclusions but then had the following error, it retried a few times before finally failing.
The nas was left on all this time and there was no outage.
Error on log below:
-------------------
Retrying 5 ...
[Backup Start Time : Tue Oct 13 17:40:10 2015]
Summary :
Total files considered for backup : 78953
Total files backed up : 0
Files already present in your account : 883
Total files failed to backup : 78070
[Backup End Time : Tue Oct 13 17:57:41 2015]
===================Additional Information=====================
io timeout after 984 seconds -- exiting
idevs error: timeout in data send/receive (code 30) at io.c(177) [sender=1.0.2.8]
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IDrive on "Synology App keeps stalling"
@naifyboy Our Tier 2 technical support team has sent a response to you. Please let us know if you have not received the same.
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tevrede on "Archive Cleanup leaving folders behind"
+1 for cleaning up old folders
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tevrede on "Archive Cleanup does NOT compare local files to the actual Archive (but it should!)"
Just started using IDrive this week and already there are files and folders on my backup that is not on my PC and Archive Cleanup is not deleting anything.
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IDrive on "SSLv3 error : iDrive Linux"
We request you to place a support request from the following link: https://www.idrive.com/support
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Ms Debra on "Synology Version 2.03.16 regression"
Regression in Version 2.03.16: Storage used percent is "0" again.
This on a fresh install of 2.03.16 on a Synology DS411j, after uninstalling 2.03.15. No backups have yet been performed with the new version.
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IDrive on "Archive Cleanup does NOT compare local files to the actual Archive (but it should!)"
@tevrede: In order to investigate this issue further, please login to your account from the IDrive application and click on your account username on the top right corner of the screen. Please use the "send error report" option to send us the report. Logs will be attached to the report sent.
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IDrive on "Synology Version 2.03.16 regression"
Our development team are working on this and will be releasing a new update in 2-3 days of time.
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jer73 on "Scheduled backups stopped since 10 Sept 2015 & ERROR: auth failed on module ibackup"
Unfortunately that does not work if you only have the Synology app running and no desktop app, like I do.
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naifyboy on "Synology App keeps stalling"
I was told the new Synology version would fix my issue and be available in 1 or 2 days. that was nearly a week ago. What's happening please?
Also, as I have not been able to use your product since I purchased it, can I get a refund please for this lost time?
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IDrive on "Synology App keeps stalling"
@naifyboy : We are checking this with our development team, please provide us some time and we will get back to you with an update.
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IDrive on "Archive Cleanup leaving folders behind"
Thanks for the feedback. We have forwarded this to our development team as an enhancement request.
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