IDrive Forum » Forum: Glitches or Snags

They will never get back to you, nor solve the problem. I'm leaving Idrive.

@TheFlyingCelt We have escalated the reported issue to our development team and they are looking into this. Please give us some time, we will contact you with an update as soon as we hear from the team.

Our development team is looking into this. We will get back to you with an update soon.

We will see if you do. 10 days is quite a long time though to "look into that"..

Hi,
My connection is a 50 mbit download and 10 mbit upload on optic fibre.
My PC is connected to the router through ethernet cable, no one else is using my bandwidth, firewall is off, and with other cloud services I can download and upload at full capacity. Even speedtest net shows 50+10 by testing my connection with any Californian host based.

Here is the problem: When I backup (upload) through IDrive software the maximum speed I get is only 3 mbit, and another 3 mbit on restore (download). The maximum speeds I get by backing up on restoring through IDrive web interface are respectively: 10 mbit upload and 12 mbit download. As I said my connection works great with other cloud service, by using the speed up to its maximum (50 down + 10 up). I guess there must be a problem with the IDrive software, as although not being great through web interface as well, it is 4 times faster than operating through the software.
Anyone else experiencing the same issue?
Thanks

"We do not restrict the upload bandwidth at our end and our application is designed to match your internet capabilities. The backup speed is dependent on internet speed.". That's bull***, and you know that!

We are looking into this. We will contact you with an update soon.

Hi,

I have a Samsung Galaxy Note 3 (Verizon + Android 5.0) and IDrive backs up everything except SMS. I have re-installed the app 3 times. I have changed the default messenger app to different apps and still no backup of the SMS.

The app looks like it is backing up the SMS and when I check there is nothing in the SMS folder in the app or even when I log into via my desktop.

Any ideas to what could be causing this issue?

Yeah yeah...

upload and download from software 2.5 mbit respectively
upload and download from web interface 10 and 12 mbit respectively

Is anyone monitoring these forums?

4 hours and no response?

We have forwarded your observations to our development team again and they are looking into the issue. We will contact you with an update as soon as we hear from the team.

We request you to forward your observations to support@idrive.com Our Tier 2 technical support team will analyze this issue and will contact you with an update.

We have forwarded your observations about the difference in backup speed and they are looking into the issue. We will contact you with an update as soon as we hear from the team.

According to some tests I'm running I'm starting to think that part of the problem COULD be caused by the ports IDrive software uses. In fact if you guys try to upload or download from the web interface your speed should get much better. I don't get why they don't use port 80 which should always be open, just like Zoolz and others do. I'll keep the thread updated if I get any news from IDrive staff or something.

message deleted. posted twice by accident, sorry.

Can anyone confirm the pre-req steps still work on DSM 6.0.1-7393? I've tried those steps over and over again and they don't fix the issue. I've even uninstalled and reinstalled iDrive 2.03.20 and still no luck.

Never mind, my issue was the 404 error and I missed the section in the FAQ with the fix.

Our development team is looking into this. We will contact you with an update as soon as we hear from the team.

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