@janeinpa Please let us know the ticket number that was assigned to the reported issue. We will review the ticket and will contact you with an update soon.
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IDrive on "Idrive client unable to connect"
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IDrive on "Can't connect with old windows app on Windows 10"
@janeinpa Please let us know the ticket number that was assigned to the reported issue or your account username. We will review the ticket and will contact you with an update soon.
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IDrive on "SEVERE Idevsutil copy failure in Windows Server 2012"
Our Tier 2 technical support team has sent a response via ticketing. Please let us know if you have not received the response.
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SaentysPhil on "Idrive client unable to connect"
Hi, I am also experiencing the same problem, when I checked the logs nothing has been backed up since the 8th feb. I've restarted the machine and still the same result, when I open the app it says connecting at the top and the rest of the window is greyed out, thus I'm unable to send an error report. I'm on a mac using version 3.4.0.1, thanks in advance for any help you can give.
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IDrive on "Idrive client unable to connect"
@SaentysPhil Please let us know your account username or the email address that you have registered with us. You can also place a support request from the following link: https://www.idrive.com/support
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Maelstrom54 on "Virus found on iDrive"
My Norton Antivirus found a heuristic virus named "Bloodhound.File.String" on the iDrive in the idrivelocal\myaccountname\computername folder. Fortunately Norton blocked several instances over 10 days.
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IDrive on "Virus found on iDrive"
Our application/setup has been tested and it is completely safe to use our product. There is a possibility that your machine is infected and is affecting the other applications.
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RavenManiac on "IDrive now fails on a daily basis."
For more than a year, IDrive has worked flawlessly. Now, aside from the initial backup, it is COMPLETELY unreliable. I have gone back and forth with tech support and nothing has worked 100%. My frustration level is through the roof. If I can't get this resolved soon I need to find another more reliable option.
However, I believe in giving any company an opportunity to make good on a problem. I have completely TRASHED my IDrive server side backup, the IDrive app, and its preferences. Is there anything else I need to do to start FRESH?
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RavenManiac on "IDrive now fails on a daily basis."
BTW, I'm using the latest version of IDrive on a MacBook Pro hard wired to the Ethernet and running Mac OS X 10.11.3 with Java 8 Update 73.
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RavenManiac on "IDrive now fails on a daily basis."
Okay, I tried trashing everything and starting over but the problem persists. If I cancel my IDrive account am I entitled to a partial refund?
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GrandpaLarry on "IDrive now fails on a daily basis."
@Raven,
I understand your frustration as I also have had my share of problems with iDrive.
One thing I did, and you alluded to, was to 'start over." Unfortunately my initial attempts to do so did nothing to resolve my problems (iDrive service not starting or stopping at random intervals).
Here are the things I tried and you may have already done some or all of them:
1. Reinstall iDrive over current installation (did nothing to correct the problem)
2. Uninstalled iDrive and then reinstalled (fixed the problem for a short period of time)
3. Used a third party uninstaller that scans for left over components. I use IObit's Uninstaller (ver 5.2). It is a free download from iobit.com. Then reinstalled iDrive (fixed the problem for a while)
4. Used IObit Uninstaller to remove iDrive (including running the "Powerful Scan"). I then cleaned the computer's registry using CCleaner (a free tool from piriform.com). Once these steps were completed, I installed the latest version of iDrive from a fresh download and I have had very few problems since.
You might want to give these steps a try before you scrap iDrive altogether.
Hope this helps.
GrandpaLarry
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GrandpaLarry on "iDrive Backup Engine Stopped."
Greetings,
I understand your frustration as I also have had my share of problems with iDrive.
One thing I did, and you alluded to, was to 'start over." Unfortunately my initial attempts to do so did nothing to resolve my problems (iDrive service not starting or stopping at random intervals).
Here are the things I tried and you may have already done some or all of them:
1. Reinstall iDrive over current installation (did nothing to correct the problem)
2. Uninstalled iDrive and then reinstalled (fixed the problem for a short period of time)
3. Used a third party uninstaller that scans for left over components. I use IObit's Uninstaller (ver 5.2). It is a free download from iobit.com. Then reinstalled iDrive (fixed the problem for a while)
4. Used IObit Uninstaller to remove iDrive (including running the "Powerful Scan"). I then cleaned the computer's registry using CCleaner (a free tool from piriform.com). Once these steps were completed, I installed the latest version of iDrive from a fresh download and I have had very few problems since.
You might want to give these steps a try before you scrap iDrive altogether.
Hope this helps.
GrandpaLarry
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IDrive on "IDrive now fails on a daily basis."
@RavenManiac Please let us know the ticket number that was assigned to the reported issue. We will review the ticket and contact you with an update soon.
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RavenManiac on "IDrive now fails on a daily basis."
Ticket #ID00807792
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IDrive on "IDrive now fails on a daily basis."
We are reviewing the ticket. we will contact you with an update soon.
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Brother52 on "support call open since September and still not fixed"
still waiting..........
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IDrive on "support call open since September and still not fixed"
Our Tier 2 technical support team has sent a response via ticketing. Please let us know if you have not received the same.
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ArtinColorado on "No display of log in Back Up log"
My I Drive Log shows that it is set to back up each evening at 6:30PM. I believe that it is doing that. However, as of about two weeks ago, when I check the actual log, there are no files appearing. I fear that no actual back up is occurring. Help.
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RavenManiac on "IDrive now fails on a daily basis."
Since I haven't heard back from IDrive, I'll post the latest. Yesterday, I wiped my account and then I completely removed IDrive from my Mac. I then reinstalled everything and I'm starting fresh. I'm about 300GB into a 400GB backup. As soon as it completes I'll post my results.
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IDrive on "No display of log in Back Up log"
Please let us know your account username or the email address that you have registered with us. Alternately you can place a support request from the following link: https://www.idrive.com/support
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