IDrive on "Idrive slow restore, capped to 3 Mbit/s?"
@Your Computer Guy We are looking into this. We will contact you with an update soon.
View ArticleIDrive on "iDrive fails on scheduled backup"
@MungDrool In order to investigate this issue, please login to your account from the application and click on your account username on the top right corner of the screen. Please use the "send error...
View ArticleIDrive on "Infinite loop preparing file list"
@Steelrat If you are running a older version of the application, please update the application to the latest release and check if the reported issue is resolved.
View ArticleLongmont on "iDrive didn't backup after password change"
Regarding Moderator comment above ("You may change your IDrive account password by logging in at http://www.idrive.com"), it's not apparent to me where the PW change is located at that direction....
View Articlealexd on "The Upload Speed Very Slow !!"
Any updates on this regarding the upload speed? After 20 hours of uploading, I am averaging just over 13 Mbps upload speed ... yet I have a 1 GIG upload speed! I don't expect to realize the full gig of...
View ArticleIDrive on "iDrive didn't backup after password change"
In order to change the account password, you may use the password reset link: https://www.idrive.com/idrive/forgotPassword/redirectPassword Also you can login to your account at http://www.idrive.com...
View ArticleIDrive on "The Upload Speed Very Slow !!"
@alexd For immediate assistance, please get in touch with us on live chat from the following link: https://www.idrive.com/support
View ArticleRichardMW on "idrive Service is eating my cpu - Win 10"
My PC is stalling out. iDrive Service is using 95% of my cpu. My PC froze for 10 seconds while composing this problem report. I am transitioning from Crashplan to iDrive. Crashplan is in sleep mode...
View ArticleBarryM on "iDrive first back up using all my bandwidth"
Hi I am doing my initial back-up. My internet isn't the fastest so I expected it to take a while. However, when I have the back up running its using all of my internet bandwidth - on speed test my...
View ArticleHeras on "IDrive says backup was success, when 10-20% of files have NOT been...
This thread is a year old. I have the exact same problem with 2/2 fresh pc installations just backing up D. How can this still be a bug after as year? It's pretty fundamental for a backing up service...
View Articlepleasehelp on "Online Backup Doesn't Match What Is On My Mac..."
I think the best thing would be to do a restore to another location and compare the restored version against your original, both in terms of size and file by file...is it all there. I think on the mac...
View ArticleYour Computer Guy on "iDrive first back up using all my bandwidth"
Wish I had your problem... my iDrive only uses 3.43 mbps of the 200/200 mbps connection I have and many other people are seeing the EXACT same figure, which iDrive refuses to acknowledge.
View ArticleYour Computer Guy on "When there is nothing to backup, iDrive shows backup...
As described above. My customers are set up with daily backups and sometimes there are no changed files to backup. IDrive then shows "Backup status" as "Failure" and the summary page shows "[Unable to...
View ArticleIDrive on "When there is nothing to backup, iDrive shows backup status as...
@Your Computer Guy We will have to analyze what is causing this. In order to investigate this issue further, please login to your account from the application and click on your account username on the...
View ArticleIDrive on "iDrive first back up using all my bandwidth"
@BarryM Please let us know the ticket number that was assigned to you when the issue was reported. We will review the ticket and will contact you with an update on this forum
View Articlesdross on "Infinite loop preparing file list"
I'm having the same problem. Completely uninstalled and then reinstalled V6.7.0.19 on Windows 10. Worked ok on a three test files add to a small folder. Checked online and the test files were there....
View ArticleIDrive on "IDrive says backup was success, when 10-20% of files have NOT been...
In the settings tab, you may adjust the 'Notify as ‘Failure’ if the total files failed for backup is more than __% of the total files backed up' check box to receive an alert. You will receive an alert...
View ArticleIDrive on "idrive Service is eating my cpu - Win 10"
Our application is designed to use minimum system resources. Please verify if you are running the latest version of the application. In order to investigate this issue further, please login to your...
View ArticleRichardMW on "idrive Service is eating my cpu - Win 10"
I am using the latest version of your application. I will send the error report now. Please let me know if you received it.
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