I received the email asking for a chat and screen sharing session. I don't honestly know that I have the time to put into troubleshooting a product/service I was assured worked with my specific model when it clearly does not.
I might be willing to discuss assisting your dev team by letting them screen share and poke around in my system if my subscription were refunded and a year of the same level were offered for free - THEN there's an incentive for me to help you get your product working.
Until then, my recourse is the same as my email response, I've sent logs and asked for a refund of my subscription if this is not working by tomorrow morning.