I wished I would have read this blog before I decided to get involved with iDrive. My experience with this company has been anything but positive. I had no idea that iDrive would be backing up multiple backups from my time machine and thought it would only back up the hard drive on my computer. When I phoned iDrive support they identified what had happened and at first said I needed to make adjustments to correct the issue. I asked if they could assist and after talking they said they would. Then I asked why I was charged an additional $160 after only once month of service. They said it was because iDrive was backing up my Time Machine back ups (the issue they just helped me to understand). The support agent said she would see what she could do. I got an email a short time later saying that they would offer a 75% refund if I called them. The billing department representative was arrogant and got me so frustrated I told him I would accept the 75% but wanted to cancel my account because it was obviously over my head. He said..."Well since you are cancelling your account, the refund will not be made he added...you signed the agreement" and that comment got me angry. I would not recommend this company to anyone and in fact I will recommend against it. They make it seem so easy but when it comes down to it...It is not.
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