Here's the ticket # ID00783635
For the record, your support is absolutely HORRENDOUS.
You people don't even read the email reports that come in.
You constantly ask the same inane questions over and over again to make it appear that you actually do something.
The net effect is NOTHING.
Your chat support is even worse.
They are incapable of critical thinking and are technically incompetent.
These forums are also completely worthless as you never seem to actually post a solution to a single problem.
All you people are interested in is selling more subscriptions.
It doesn't matter that the software doesn't work like it is supposed to.
I have no doubt that this will ticket will result in absolutely nothing.