Hi, I am having the same problem with my software not backing up my files as scheduled. I've called three times now and given IT support full access to my computer as well as sent the error codes for a fix with no luck. Last Friday tier 2 level support gave up and sent me an email stating the following:
"This issue has been escalated to our back-end technical team for further analysis and the team is working towards resolution. We will get back to you with an update on this at the earliest.
Regards,
IDrive Support"
I called again today to follow up as I haven't received any response from IDrive Support and was extremely disappointed in customer service. The person answering the phone was extremely short with me as I tried to explain the issue once again. I thought he was down right rude. He said they would call me when they figure out a resolution. I really wish I had spent my money elsewhere.