Cell2187 on "Admin user can't backup user's folders - lack of permission"

I love idrive.
I have very view problems with it.
I am a little disappointed by the lack of response on this forum post. It seems like a no brainer to have a tech spend a few minutes to post some sort of response. Any idea of a possible solution. maybe 1 or 2 things that it could possibly be. Instead of having us send in a log and opening a ticket that has to be responded to again and again. Taking considerably longer time from your staff to resolve each time.
Plus, it helps your users stay happy.
Thanks