Last Thursday, 11/30/17, I finally got Development to look at my problem. My ticket # is 01247487. They said they could see there was a problem. My "manual" solution is to restart iDrive when it quits backing up files: (open Task Manager, Services, iDrive Services, right click and say OK to restart). Unfortunately, when I do this, the tray is disconnected, so I have to: (go to TaskManager, Details, id_tray.exe. End process. Quit. Then double click on the iDrive icon on my desktop and the tray should open).
The Developer said s/he could see the problem and a solution would be out in the next update. I am wondering how I will know when there is a fix and how to install it. Talking to a Developer had to happen between 5:00 a.m. and 8:00 a.m. Eastern, which is not convenient at all! Thank goodness I am in Central time zone and not Pacific! As of today, 12/4, the back up is still not happening correctly. My guess is that many other people's back up is not working, they just don't know it. Please send me an update on this issue.