IDrive will not open a VPN tunnel connection to backup your data. Also your internet connection will be stable when a backup is initiated. Hence, in order to investigate this issue, please login to your account from the application and click on your account username on the top right corner of the screen. Please use the "send error report" option to send us the report. Logs will be attached to the report sent.
Our Tier 2 technical support team will analyze the logs and will contact you with an update.