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IDrive on "I need to move some large folders"

October 24, 2017, 11:08 pm
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@sja, you are correct, account will be moved onto an older "underlying technology" and new one lacks some options that the older technology has. New technology has some additional feature such as snapshots. Please click on the following link to know more about snapshots: https://www.idrive.com/snapshots

Once the account has been migrated to old technology, we will not be able to migrate it back to the newer technology. Currently we do not migrate account with data and the data has to be backed up again. However, you can make use of the IDrive Express Service. Please click on the following link to know more about IDrive Express: https://www.idrive.com/idrive-express

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amibe on "Extremely Slow Backup"

October 25, 2017, 11:42 am
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Work has 11 people who tried idrive. Every single person hates it due to the slow upload speeds. Let me repeat... 11 people. 100% hate idrive rate. Thats remarkable.

In fact, I never seen anyone who does like it besides the employee that posted on here pretending to love it.

We are the few who bothered to find these forums and post here. Which is pointless because anyone who reads this sees there are no solutions.

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IDrive on "Extremely Slow Backup"

October 26, 2017, 3:50 am
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Our development team is working on improving backup/upload performance. We will release an updated version of the application with the enhancements soon.

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IDrive on "Idrive slow restore, capped to 3 Mbit/s?"

October 27, 2017, 12:09 am
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Our development team is working on improving backup/upload performance. We will release an updated version of the application with the enhancements soon.

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ca75 on "Solution for Permission Errors on Restore Jobs"

October 27, 2017, 6:06 am
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I thought I'd share this tip. I'm a self-taught admin in a very small business, and perhaps this is obvious to more experience and trained. It was not obvious to me.
I was in a disaster recovery situation this week with a Windows SBS 2003 Server (yes, I know this is very out of date) running as a virtual machine in XenServer 6.5. After reverting to a clean machine snapshot, I attempted to use iDrive to bring System State and files back to current. I spent more than two frustrating days trying to restore-in-place, and hit the same combination of permission errors, insufficient space, and 0KB restore files. The iDrive software was essentially useless at that point, and I was unable to get a solution from tech support.
What I needed to do, and finally did, was a create a Windows user in the Backup Operators group. Apparently builtin administrator was insufficient. I ran iDrive as this new Backup Operator, and restore-in-place smoothly.
I hope this might help someone else.

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jcdl on "Extremely Slow Backup"

October 27, 2017, 4:31 pm
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For me I cancelled the renewal which was almost 70USD. I went finally with Acronis which I can use the full speed of my internet and backup several GBs in a couple of hours rather than weeks. Also a bit cheaper than Idrive.

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noup on "Extremely Slow Backup"

October 28, 2017, 2:24 am
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Adding myself to the chorus of critics here. Only able to upload to idrive at 130kB/s while my internet connection allows up to 1MB/s. So it would take many weeks to upload everything. Express backup is not only inconvenient but also not supported in my country apparently.

Additionally, would expect some kind of support from iDrive, as a paying customer, but got no response when using their support form and their support email. Quite an unsatisfactory experience.

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Jon_York on "Extremely Slow Backup"

October 28, 2017, 2:55 pm
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I haven't seen anyone (I don't think) mention DOWNLOAD SPEEDS. Well, I've just come into contact with that for the first time and it's a nasty ugly picture.

When I originally started iDrive a few years ago, my files eventually uploaded and then I didn't worry about it after that because it just uploads whatever files change each day - and whatever amount of time that takes I don't even notice.

But last week, I got a new computer and needed to transfer the files from iDrive to it. Well, that's when I discovered they THROTTLE THE DOWNLOAD SPEEDS too! And it's a nightmare.

I have several hundred GBs I need to download and it's top speed is 12.5 Mbps! On Speedtest, my top speed is around 120 Mbps. So I'm literally getting a speed that's 10 times slower than what I can handle.

I've seen iDrive here blaming network traffic, etc., etc. But it's not. I'm getting 70-90Mbps downloads from Google cloud, Microsoft cloud and Amazon cloud.

CLEARLY iDrive is throttling this. For this many people to complain over a 3-year period - that wouldn't be possible if iDrive wasn't in fact the source of the problem. If it was network traffic, then you'd have very few complaints, because network traffic is rarely heavy enough to make a difference in something like this.

As soon as I get these things downloaded I'm going to be looking for a new service. Maybe Amazon AWS will be the ticket. Their speeds are superfast... EVEN WITH NETWORK TRAFFIC! And they get a lot more traffic than iDrive ever will.

By the way, you know why they have to throttle it don't you? Because they have to save every penny they can on bandwidth costs. With as many files going back and forth as they have - throttling is probably the only thing that keeps them close to profitable.

I know it's a different company, but apparently, this is how the industry operates:

"A Carbonite spokesperson confirmed the bandwidth throttling, and sent me a link to where it is clearly spelled out in the Carbonite customer knowledge base. Carbonite claims that average users actually only achieve upload speeds of 3GB to 4GB per day for the first 200GB."

https://www.forbes.com/sites/tonybradley/2013/07/23/the-myth-of-online-backup/#304cf086ef49

UPDATE: I just tested downloading a 316 MB file from google drive. And guess what? It used my entire 121 Mbps capability. The file was complete within less than 30 seconds. So, I guess Google's not experiencing a network traffic problem!

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EckelSystems on "Infinite loop preparing file list"

October 30, 2017, 1:08 am
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HERE IS THE FIX:
1. From the IDrive application, select "Scheduler".
Select "View and manage all scheduled jobs" from the bottom right-hand corner of the application screen.
2. If you have more than one schedule, remove any that do not match the schedule from the previous screen. This was the problem on my client's computer and is likely your problem too. If you only have one schedule listed, delete it and create a new schedule on the previous screen. My client had two schedules, one that was the current schedule and another that was obsolete.

NOTES:
My client had been suffering from missed backups for the last several months. When I opened the IDrive application on his PC, it would display "Preparing file list" until I manually canceled the backup. There would be at least two other backups in the queue displaying "Preparing file list," so I would have to cancel those as well.

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EckelSystems on "Fail, fail, fail"

October 30, 2017, 1:10 am
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HERE IS THE FIX:
1. From the IDrive application, select "Scheduler".
Select "View and manage all scheduled jobs" from the bottom right-hand corner of the application screen.
2. If you have more than one schedule, remove any that do not match the schedule from the previous screen. This was the problem on my client's computer and is likely your problem too. If you only have one schedule listed, delete it and create a new schedule on the previous screen. My client had two schedules, one that was the current schedule and another that was obsolete.

NOTES:
My client had been suffering from missed backups for the last several months. When I opened the IDrive application on his PC, it would display "Preparing file list" until I manually canceled the backup. There would be at least two other backups in the queue displaying "Preparing file list," so I would have to cancel those as well.

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EckelSystems on "Drive just hangs and displays Preparing File List"

October 30, 2017, 1:14 am
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HERE IS THE FIX:
1. From the IDrive application, select "Scheduler".
Select "View and manage all scheduled jobs" from the bottom right-hand corner of the application screen.
2. If you have more than one schedule, remove any that do not match the schedule from the previous screen. This was the problem on my client's computer and is likely your problem too. If you only have one schedule listed, delete it and create a new schedule on the previous screen. My client had two schedules, one that was the current schedule and another that was obsolete.

NOTES:
My client had been suffering from missed backups for the last several months. When I opened the IDrive application on his PC, it would display "Preparing file list" until I manually canceled the backup. There would be at least two other backups in the queue displaying "Preparing file list," so I would have to cancel those as well.

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EckelSystems on "Unable to Sync & Backup"

October 30, 2017, 1:19 am
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HERE IS THE FIX for scheduled backups being stuck on "Preparing file list."
1. From the IDrive application, select "Scheduler".
Select "View and manage all scheduled jobs" from the bottom right-hand corner of the application screen.
2. If you have more than one schedule, remove any that do not match the schedule from the previous screen. This was the problem on my client's computer and is likely your problem too. If you only have one schedule listed, delete it and create a new schedule on the previous screen. My client had two schedules, one that was the current schedule and another that was obsolete.

NOTES:
My client had been suffering from missed backups for the last several months. When I opened the IDrive application on his PC, it would display "Preparing file list" until I manually canceled the backup. There would be at least two other backups in the queue displaying "Preparing file list," so I would have to cancel those as well.

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EckelSystems on "Backup never works"

October 30, 2017, 1:20 am
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HERE IS THE FIX for scheduled backups being stuck on "Preparing file list."
1. From the IDrive application, select "Scheduler".
Select "View and manage all scheduled jobs" from the bottom right-hand corner of the application screen.
2. If you have more than one schedule, remove any that do not match the schedule from the previous screen. This was the problem on my client's computer and is likely your problem too. If you only have one schedule listed, delete it and create a new schedule on the previous screen. My client had two schedules, one that was the current schedule and another that was obsolete.

NOTES:
My client had been suffering from missed backups for the last several months. When I opened the IDrive application on his PC, it would display "Preparing file list" until I manually canceled the backup. There would be at least two other backups in the queue displaying "Preparing file list," so I would have to cancel those as well.

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EckelSystems on "IDrive on second compute stuck on 'Preparing File List'"

October 30, 2017, 1:23 am
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HERE IS THE FIX for scheduled backups being stuck on "Preparing file list."
1. From the IDrive application, select "Scheduler".
Select "View and manage all scheduled jobs" from the bottom right-hand corner of the application screen.
2. If you have more than one schedule, remove any that do not match the schedule from the previous screen. This was the problem on my client's computer and is likely your problem too. If you only have one schedule listed, delete it and create a new schedule on the previous screen. My client had two schedules, one that was the current schedule and another that was obsolete.

NOTES:
My client had been suffering from missed backups for the last several months. When I opened the IDrive application on his PC, it would display "Preparing file list" until I manually canceled the backup. There would be at least two other backups in the queue displaying "Preparing file list," so I would have to cancel those as well.

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IDrive on "Extremely Slow Backup"

October 30, 2017, 3:16 am
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Our development team is working on improving backup/upload performance. We will release an updated version of the application with the enhancements soon.

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david_idrive on "idrive client intermittently unable to backup after Mikrotik router firmware update to 6.38.5"

October 30, 2017, 3:29 am
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Yep, 6 months later problem happening again. Never heard from the "development team" the first time around.

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knerhood on "Have to cancel account to get snapshot feature"

October 30, 2017, 5:15 am
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Frustrated. I have been an IDrive user for just over a year (in fact my account renewed a month ago). I've been using it for my Synology, but with the death of Crashplan I started to move my laptop over to IDrive.

While looking for the clients I see that IDrive now supports a new Snapshot feature. Sounds great.

One problem, my account is too old and doesn't support the feature (who releases a new feature that isn't available to existing customers). So I chat with support and then billing. They just can't move me to a new account. I have to purchase a new account for 1 year for $69.50 and then they'll add my existing 11 months to the new account and extend it. Not sure I want to give IDrive another $70.

Next time you release software consider your existing customers, it is ALWAYS cheaper to keep an existing customer then find a new one.

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gloriousglenn on "iDrive Sync Not Syncing"

October 30, 2017, 10:25 am
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Hi,

I have 2 laptops that I have iDrive software downloaded onto (work and home). My work laptop seems to have the icons against the files in the iDrive-Sync folder but this is not the case on my home laptop, and files that I created earlier today on my work laptop are not showing on my home laptop.

How can this be rectified without losing the files on the work laptop?

Cheers
Glenn

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Jon_York on "Extremely Slow Backup"

October 31, 2017, 12:10 am
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Alright guys - after this happened the other day and after I finally got all my data downloaded from iDrive, I signed up for the Google 1 TB plan at $10 a month (or $100 a year). It's a little more, but sure is worth it.

I uploaded ALL my data (the same data I had on iDrive) in less than 24 hours. Then, just for fun, I downloaded it - just to see how long it would take.

When I did this on iDrive, I had to do it in several segments - which I did over about four days. The last segment took just a little over 24 hours to download from iDrive.

So, I downloaded this same last segment from Google - and you know how long it took? It took 1 hour and 44 minutes!!!!!!

Google allowed me to use my full speed of about 125 Mbps.

Now, I will cancel my iDrive account. I don't care about their most recent promise (posted just before this comment) that they're working on improving "performance".

I see from this thread that they've been making such promises for TWO YEARS now! So, good-bye iDrive.

UPDATE: I just realized that since Google doesn't count photos as storage - that I'm actually under 100 Gbs with them! So I went back to their 100 Gb plan which is only $1.66 a month on the $20 annual plan!!

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IDrive on "idrive client intermittently unable to backup after Mikrotik router firmware update to 6.38.5"

October 31, 2017, 3:24 am
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The ticket is open and the team is looking into this. We will contact you with an update soon.

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