We have resent the response. Let us know if you have not received the same.
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IDrive on "IDrive Express: why bother?"
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Alan2016 on "IDrive Express: why bother?"
Nothing received (inbox or junk folders)
Please forward your message to this email address: cyberol@protonmail.com
Thanks,
Alan
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IDrive on "IDrive Express: why bother?"
We have sent a test response to cyberol@protonmail.com
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AnotherUnhappyiDriveUser on "Cancelling Account"
I was recently billed nearly 10x my annual subscription price for data overages, to which I was never notified, and which were created through a glitchy scheduling feature combined with the inability to actually delete files from our account to get under the plan limit. After hours of back and forth I was only able to get a 50% refund for this fee, and no answer about the glitch that caused the overage in the first place. Within days, I'm seeing data piling up despite having all backups disabled, and am of course concerned about being erroneously charged yet again for this glitch. As I have yet to receive decent customer service and have alternatives that are better products & better service which don't cause issues that get blamed on the customer & billed for it, I just want to cancel my iDrive account at this point. Yet I cannot seem to do this.
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sledr on "Office 365 backup changed the names of all my OneDrive folders that had a spaces in the name - WHY??"
Here is an example, the folder name was: Admin Notes on OneDrive but after it was backed up to IDrive, the name became: Admin%20Notes. This happened with all my folders that had spaces in the name of the folder.
Surely this a bug - RIGHT??
Also, the original create and modify dates were all changed, to the current date and time.
How new is the Office 365 backup - will these issues be fixed in the near future?
I must say, I was impressed with how quickly the backup completed 6.3GB completed transferring in 22 minutes.
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DaveP on "iDrive Linux Stopped Working"
Sine about 23MAR17 the iDrive backup on my Debian box has stopped working. I get notification emails and they state that another backup is in operation. It isn't.
Logging into the server and trying a manual backup I get this:
"Another Backup job is running. Inappropriate ioctl for device"
I have cancelled all jobs from the scheduler and set up the scripts again from the start but I still get this message. I have had to use the original scripts I downloaded when I first set it up as the latest ones will not send my password to iDrive.
Any suggestions? Anyone?
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IDrive on "Cancelling Account"
For immediate assistance, please get in touch with us on live chat from the following link: https://www.idrive.com/support
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IDrive on "Office 365 backup changed the names of all my OneDrive folders that had a spaces in the name - WHY??"
Please forward your observations to support@idrive.com. Our technical support team will investigate the reported issue and will contact you with an update.
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IDrive on "iDrive Linux Stopped Working"
Please raise a ticket by forwarding your observations to support@idrive.com Our technical support team will analyze this issue and will contact you with an update.
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DaveP on "iDrive Linux Stopped Working"
IDrive Support Ticket #ID01055526 refers.
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AnotherUnhappyiDriveUser on "Still Cant Cancel Account"
I posted a thread in here asking how to cancel my account. I was told to ask Live Chat, which I did. The first person was unable to give me an answer, and directed me to call (with wait times >1 hour, no way!!). Then I was transferred in Live Chat to the "billing department" who has been completely unresponsive. Why can I not even simply CANCEL my account? After all the hassle of trying to work out the issues with this company, they won't even help you cancel your account. There are way too many capable competitors to be dealing with this company.
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AnotherUnhappyiDriveUser on "Cancelling Account"
Giant fail on your end. First person in live chat had no idea how to help, and transferred me to the billing department, who didn't respond within almost a full hour. Still no answer.
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VaLarry on "Formerly loyal customer: DISAPPOINTED"
Hi Exit109nj-
I'm having the exact same issue and its been going on for a month. Did they ever figure this out for you?
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DaveP on "iDrive Linux Stopped Working"
The advice from support was quick and suggested deleting files called "pid.txt" from the relevant sub-folders within the profile folder. This worked for me and the backups now appear to be functioning (both manual and scheduled).
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IDrive on "Still Cant Cancel Account"
We're sorry to hear you want to cancel! If there's any way we can change your mind, please let us know and we'll do our best to make things right.
Please login to your IDrive account at http://www.idrive.com and click on your account username at the top right corner. Please navigate to "Profile Section". If it is within 15 days from the date of account creation, you will find "Cancel my account" option. Else you will find an option to disable auto renewal.
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IDrive on "Cancelling Account"
Please login to your IDrive account at http://www.idrive.com and click on your account username at the top right corner. Please navigate to "Profile Section". If it is within 15 days from the date of account creation, you will find "Cancel my account" option. Else you will find an option to disable auto renewal.
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IDrive on "Formerly loyal customer: DISAPPOINTED"
@exit109nj Our Tier 2 technical support team has sent a response through ticketing. Please let us know if you have not received the response. As per the ticket, you should be able to restore the data.
@VaLarry please get in touch with us on live chat immediately, Our Tier 2 technical support team will analyze this issue and will assist you in resolving this issue.
You may initiate live chat from the following link: https://www.idrive.com/support
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IDrive is a scam on "Cancelling Account"
IDrive is a scam. I have been trying to cancel for the last few weeks and am still getting notices of my renewal. It offers 75% off but it is impossible to tell what the renewal price is. Plus I find its ads pretty stupid, offensive and sexist. The credit card I gave them when I signed up was cancelled long ago and so the joke is on IDrive, but I was trying to be nice and give them an actual cancellation notice. As far as I can tell IDrive is a company run by scumbags.
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david_idrive on "idrive client intermittently unable to backup after Mikrotik router firmware update to 6.38.5"
See also: https://forum.mikrotik.com/viewtopic.php?f=2&t=120046
After upgrading Mikrotik router firmware at multiple locations to 6.38.5, multiple idrive installs started failing (but not consistently, and sometimes took 1-2 weeks before it started failing on the backups).
That should be impossible if the idrive client traffic to the servers is an encrypted stream of traffic?
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IDrive on "Cancelling Account"
Please let us know your account username or raise a ticket by sending an email to support@idrive.com. The team concerned will get in touch with you with an update.
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