IDrive on "Local backup-Permission denied"
In windows 7 and above, the folders ( Pictures, Videos, Music ) will be located in the root under the username folder such as: C:\Users\USERNAME\Music C:\Users\USERNAME\Pictures...
View ArticleIDrive on "Backups hanging"
Please send out an error report to our Tier-2 technical team using the IDrive application by clicking on Username on top right corner and select "Send Error Report". One of our Technician will get back...
View ArticleHackerofworlds on "iDrive client, Unable to connect"
I had the same problem until now. I had no problem logging into the web interface but the local client application would not work. As I'm a person that does not believe reinstalling is always the...
View ArticlePecch on "Extremely Slow Backup"
I am a new customer and after 17 hours only 11GB of data has been backed up. I sent an error report (ID01034082). Is this expected behavior? If it is how do I cancel the service?
View ArticleIDrive on "Extremely Slow Backup"
@Pecch We are looking into this, we will contact you with an update soon.
View ArticleSapphire on "idwutil_600.exe"
Idrive has serious problem while running in server with idwutil_600.exe. Use case : On Windows server 2008 or 2012, When we setup backup schedule to be run on server and define Cut off [ say at 8 am in...
View ArticleSapphire on "idwutil high cpu usage"
Idrive has serious problem while running in server with idwutil_600.exe. Use case : On Windows server 2008 or 2012, When we setup backup schedule to be run on server and define Cut off [ say at 8 am in...
View ArticleIDrive on "idwutil_600.exe"
@Sapphire Our application is designed to use minimum system resources. For further analysis, please login to your account from the application and click on your account username on the top right corner...
View ArticleIDrive on "idwutil high cpu usage"
@Sapphire Our application is designed to use minimum system resources. For further analysis, please login to your account from the application and click on your account username on the top right corner...
View ArticleMickeyB72 on "Sync Problems"
Hello, My Sync folder/ drive does not display the green 'tick' on my Windows 10 machine that I used to get on my Windows 7 machine nor does the sync folder appear to sync correctly. I deleted/ reset my...
View Articleexit109nj on "Formerly loyal customer: DISAPPOINTED"
Backing up is easy. It is the restore that is IMPOSSIBLE ... and important. My old computer died. Of course, everything is backed up on Idrive. I can see it on the web site. 494.47GB. I can see the...
View ArticleIDrive on "Formerly loyal customer: DISAPPOINTED"
@exit109nj please get in touch with us on live chat immediately, Our Tier 2 technical support team will analyze this issue and will assist you in resolving this issue. You may initiate live chat from...
View ArticleIDrive on "Sync Problems"
Please forward your observations to support@idrive.com Our Tier 2 technical support team will analyze this issue and will contact you with an update.
View ArticleMickeyB72 on "Sync Problems"
Thanks, Your request has been assigned a ticket number: ID01035662. Still no reply... 2 days
View Articleexit109nj on "Formerly loyal customer: DISAPPOINTED"
I tried this 3 days ago. The agent had no new suggestions to offer. I send him the logfile. I started a trouble ticket on February 26. It is #ID01034243. I still have head nothing other than...
View Articleautowah on "Extremely Slow Backup"
Mine stopped and stared at a 1kB file for 30 minutes. Is this a joke?
View ArticleIDrive on "Sync Problems"
We are looking into this, we will contact you with an update soon.
View ArticleIDrive on "Formerly loyal customer: DISAPPOINTED"
Our Tier 2 technical support team has sent a response through ticketing. Please let us know if you have not received the response.
View ArticleIDrive on "Extremely Slow Backup"
@Pecch Our Tier 2 technical support team had provided steps to resolve this issue through ticketing. Let us know if you have not received the same. @autowah Please send out an error report to our...
View Articleexit109nj on "Formerly loyal customer: DISAPPOINTED"
I received it, but it only asked if the problem was resolved. It is not.
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