My wife had to do a factory rest on her htc M8 ONE last night. Before I did it, I made a back up on both her htc Sync Manager and then a 2nd backup on iDrive. Then we did the reset and went thru the Sync Manager's Recover function to get her things back. She's furious the phone doesn't look EXACTLY like the phone before we did the reset. Is it normal that a restore doesn't bring a phone's contacts, wallpapers, keyboard settings, etc?
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