No response as of today. So I bid you all adieu. Clearly this is not a real solution for backup needs. I will remove/Cancel my account after I post this message and as an MVP and solution lead for a 25K+ employee IT consulting firm I will be advising against this service in the strongest of terms. I will also try my best to get call in on open line friday and start a discussion. (That is a big commitment of time for a company that's dead to me but maybe.)
FYSA: I have gone with a competitor and in the time I have waited for my 123G backup to STILL not be done I have backed up 4.8T off the same machine.