Frustrated. I have been an IDrive user for just over a year (in fact my account renewed a month ago). I've been using it for my Synology, but with the death of Crashplan I started to move my laptop over to IDrive.
While looking for the clients I see that IDrive now supports a new Snapshot feature. Sounds great.
One problem, my account is too old and doesn't support the feature (who releases a new feature that isn't available to existing customers). So I chat with support and then billing. They just can't move me to a new account. I have to purchase a new account for 1 year for $69.50 and then they'll add my existing 11 months to the new account and extend it. Not sure I want to give IDrive another $70.
Next time you release software consider your existing customers, it is ALWAYS cheaper to keep an existing customer then find a new one.