Our application supports open file backup. However if any file/folder is in use and is locked by the application associated with it, such folders will not be backed up. In order to understand the reported issue, Please raise a ticket by forwarding your observations to support@idrive.com Our tier 2 technical support team will review the ticket and will contact you with an update.
Please post the details of the ticket number that is assigned to you, we will review the ticket and post the response in this forum.