Mark_TrueIT on "Unable to continue the backup operation"
Your second level asked me to give them 24 hours yesterday. Your time is up. What is the status? As I said before, I will be moving all of our clients to another service if this is not resolved today.
View ArticleIDrive on "Strange Backup Location"
We require more information on the issue that you are reporting. Could you please raise a ticket by forwarding your observations to support@idrive.com Our development team will analyze the reported...
View ArticleIDrive on "Extremely Slow Backup"
Please send us the complete log files of IDrive application by using the "Send Error Report" feature. You can find the Send Error Report feature under the "Help" menu after you login to IDrive...
View ArticleIDrive on ""File Missing" on files for backup"
Please share the details of the ticket number that has been assigned to you. We will review the ticket and will contact you with an update soon.
View ArticleIDrive on "Exclusions not working"
We are checking this with our development team. We will contact you with an update soon.
View ArticleDwhilgen2 on "Exclusions not working"
I too have noticed this issue jsut recently with one .tmp file. Don't remember seeing it in the past. I did set an exception for the specific file and will watch the logs
View ArticleTotoro on "Exclusions not working"
I am having lots of issues with file does not exist too.
View ArticleTotoro on ""File Missing" on files for backup"
I just contacted support about the same issue of "No such file or directory" appearing every time it performs scheduled backups for about 100 files. I would love for it to stop and not involve me...
View ArticleK Chester on "Synology DS118 Compatibility"
Thank you very much! I'm looking forward to trying this out.
View ArticleIDrive on "Synology missing from dashboard"
Currently backups from synology app is not being listed under dashboard. we will forward your requirement to our development team as an enhancement request.
View ArticleIDrive on "Unable to cancel account - no cancelation mechanism"
@Frustrated Aussie Our billing team is handling this ticket. They will get in touch with you soon.
View ArticleIDrive on "Fail, fail, fail"
@elmcar Our Tier 2 technical support team is working on the associated ticket ID967689015. they will contact you with an update soon.
View ArticleIDrive on "Drive just hangs and displays Preparing File List"
@elmcar Our Tier 2 technical support team is working on the associated ticket ID967689015. they will contact you with an update soon.
View ArticleMark_TrueIT on "Strange Backup Location"
I agree. Ours is going to jordon.summitprojects.com. This entire operation is very amateurish. I am very concerned.
View ArticleSteveWarner on "Extremely Slow Backup"
Testing. I excluded IDrive folder C:\Program Files (x86)\IDriveWindows in F-Secure to see if this made a difference. Maybe wishful thinking but I do think the first backup of a new directory is faster....
View Articlecosmo on "Extremely Slow Backup"
Slow, slower, slowest. Elapsed and estimated time readings seem dubious. Thing's been running for weeks.
View ArticleLem3 on "Strange Backup Location"
Should I be concerned that my backup is being sent to server "rickdrapkin.com"?
View ArticleChestnuttles on "Synology missing from dashboard"
I back up from both a Windows 10 machine and a Synology NAS (using the IDrive Synology Backup app). I see both machines in the classic view, but when switching to dashboard, I can't see the Synology...
View ArticleIDrive on "Infinite loop preparing file list"
@BCurley our tier 2 technical support team has sent a response. Please let us know if you have not received the email. @elmcar Please do not deactivate the firewall and anti-virus protection. Our Tier...
View ArticleIDrive on "Not seeing tool to add/edit users"
Users are the sub-accounts that you create under the main account. We require more details to investigate this issue further. Please get in touch with us on live chat to assist you with this query:...
View Article
![ONEW – KAKERA -Unmei no Piece- – EP [iTunes Plus M4A]](http://is1-ssl.mzstatic.com/image/thumb/Music221/v4/d0/fb/86/d0fb86a5-ba60-4bea-41fb-7f54c125f518/VEATP-45908.jpg/296x296bb.webp)
